Casual Veterinary Receptionist Grow with a Caring Clinic

Petstock Group; Dural; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Product and service discounts

Health and wellbeing support services

Online learning opportunities

Free access to pet-related benefits

Job summary

Petstock Vet in New South Wales is seeking a friendly receptionist to join our welcoming clinic. As the face of the practice, you will assist clients, schedule appointments, and support the team with everyday administrative tasks in a casual role with growth potential.

Experience is helpful, but we provide training for the right person who loves animals and helping families. You’ll use Microsoft Office and communicate with warmth, empathy, and professionalism in a fast-paced environment.

Qualifications

• Experience is preferred; training provided for the right person.
• Passion for helping pets and their families.
• Confident, professional communication and warm demeanor.

Responsibilities

• Being the first point of contact for calls and bookings, directing enquiries to the right team.
• Identifying urgent cases and coordinating emergency appointments.
• Managing billing, payments, and client check-out.
• Preparing reception area and organising appointment files.
• Assisting with stock management and inventory tasks.
• Maintaining a clean, welcoming reception for clients, patients and team.

Skills

Microsoft Office

Customer service

Job description

As an inspired member of the Petstock Group, you'll enjoy generous benefits for you, your family, and your pets, including product and service discounts, free access to health, financial and wellbeing support services, and a wealth of online learning opportunities.

Best of all, you'll enjoy the support and culture of a family-owned business where working with animals and their people is at the heart of every day.

A Day in the Life...

No two days are ever the same! As the face of our clinic, you'll play an important role in creating a welcoming and positive experience for our clients and their pets.

Your Day May Include

• Being the first point of contact for incoming calls, booking appointments, providing basic animal care advice where appropriate, and directing enquiries to the right team members.
• Identifying patients requiring urgent veterinary attention and coordinating emergency appointments when needed.
• Supporting and promoting safe workplace practices within the clinic.
• Preparing client and patient information and ensuring all required paperwork is completed before consultations.
• Managing billing, payments, client check-out and future bookings.
• Preparing the reception area for opening and organising appointment files for the day ahead.
• Assisting with stock management and inventory tasks.
• Supporting the team with general administrative duties.
• Maintaining a clean, organised and welcoming reception environment for our clients, patients and team members.

What We Need...

Experience is preferred; however, for the right person with a genuine passion for helping pets and their families, we are excited to provide support and training to help launch a rewarding career within the veterinary industry.

We're Looking For Someone Who

• Has intermediate Microsoft Office skills.
• Communicates with confidence, professionalism and a warm, friendly manner.
• Demonstrates compassion, empathy and emotional resilience.
• Enjoys working both independently and as part of a supportive team.
• Builds strong relationships with clients, patients and colleagues.
• Loves solving problems and finding solutions.
• Takes pride in delivering exceptional customer service.
• Is looking for a casual opportunity with the potential to grow into a permanent part-time role.

Why Join Us?

This is an opportunity to become part of a passionate team dedicated to improving the lives of pets and the people who love them.

Whether you already have experience or are looking to take your first step into the veterinary industry, we'll provide a supportive environment where you can learn, grow and make a real difference every day.

If this sounds like you and you thrive in a fast-paced environment where no two days are the same, we'd love to hear from you.

Petstock Vet has established itself as an industry leader with a focus on delivering innovative patient care whilst providing a work environment where our team are valued for the experience & skill set, they bring.

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.