Pet Aftercare Client Care Coordinator (Part-Time)

InvoCare; Brisbane; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Reward programs

Induction & training

Modern facilities

Networking opportunities

Birthday & parental leave

Employee assistance program

Diversity & equality

Job summary

InvoCare is seeking a part-time Client Care Coordinator in Brisbane to support families through pet aftercare with empathy and professionalism. The role covers Thursday to Saturday, 8:00 AM to 4:00 PM, coordinating communication between client care, preparation, operations and cremation teams to ensure smooth service delivery.

You'll assist clients during viewings and ashes collection, prepare viewing rooms, and maintain accurate data entry.

Qualifications

• Exceptional customer service skills
• Clear and effective communicator
• Strong organisational abilities in a tidy environment
• Ability to handle deceased pets professionally as needed
• Thrives in a fast-paced, multi-task environment

Responsibilities

• Provide professional pet aftercare services with compassion and empathy
• Coordinate information between client care, preparation, operation and cremation teams
• Assist clients during viewings and collection of ashes with professionalism and empathy
• Prepare client viewing rooms and maintain high standards
• Ensure accurate and timely data entry of client and veterinary information

Skills

Customer service

Communication

Organization

Empathy

Multitasking

Resilience

Job description

InvoCare is seeking a part-time Client Care Coordinator in Brisbane to support families through pet aftercare with empathy and professionalism. The role covers Thursday to Saturday, 8:00 AM to 4:00 PM, coordinating communication between client care, preparation, operations and cremation teams to ensure smooth service delivery.

You'll assist clients during viewings and ashes collection, prepare viewing rooms, and maintain accurate data entry.