Pet Aftercare Client Care Coordinator - Part-Time

InvoCare Australia Pty Limited; Brisbane; On-site; AUD 30,000 - 48,000; Part time

Benefits offered by this job

Reward and recognition programs

Induction and training programs

Well designed locations

Birthday and parental leave

Employee Assistance Program

Job summary

InvoCare Australia Pty Limited is seeking a Part-Time Client Care Coordinator to support pet aftercare services, covering Thursday to Saturday from 8:00 AM to 4:00 PM. You will use your customer service and administration skills to provide empathetic support to families during a difficult time, helping to honor beloved pets.

Join a team at InvoCare, a leader in funeral services across Australia, with duties including coordinating information between care, preparation, operations and cremation

Qualifications

• Excellent customer service and clear communication across client interactions.
• Strong organisational skills to manage multiple tasks in a sensitive environment.
• Ability to handle deceased pets professionally and with respect when required.
• Demonstrated resilience and ability to learn quickly in a supportive role.

Responsibilities

• Provide professional pet aftercare services with compassion and empathy
• Coordinate information between client care, preparation, operation, and cremation teams for smooth service delivery
• Assist clients during viewings and collection of ashes with professionalism and empathy
• Prepare client viewing rooms and ensure it meets high standards
• Ensure accurate and timely data entry of client and veterinary information

Skills

Customer service

Communication

Organisational skills

Empathy

Job description

InvoCare Australia Pty Limited is seeking a Part-Time Client Care Coordinator to support pet aftercare services, covering Thursday to Saturday from 8:00 AM to 4:00 PM. You will use your customer service and administration skills to provide empathetic support to families during a difficult time, helping to honor beloved pets.

Join a team at InvoCare, a leader in funeral services across Australia, with duties including coordinating information between care, preparation, operations and cremation