Perth Service Desk Technician – Grow with IT Team

Hatch Ltd.; Western Australia; On-site; AUD 55,000 - 70,000; Full time

Job summary

Hatch is seeking a Service Desk Technician in Perth, Western Australia, to deliver high-quality IT support for hardware, software and network issues. You will diagnose problems, resolve them quickly, and maintain exceptional service standards while keeping users productive.

You will work within the Shared Services group, supporting Finance, HR, Marketing and more, and collaborate with a dynamic team to improve processes and share knowledge in a fast-paced environment.

Qualifications

• Natural communicator who helps users and solves problems.
• Solid technical skills with PCs, networks and MS Office.
• Experience in a service delivery or client-facing role is preferred.

Responsibilities

• Serve as the go-to technical support contact for hardware, software, and network issues.
• Diagnose and resolve problems quickly to keep users productive.
• Maintain high service standards and ensure positive user experiences.
• Collaborate with teammates to improve processes and share knowledge.
• Stay ahead of technology trends and bring fresh ideas to the table.

Skills

Windows PCs

Networking

Microsoft Office

Communication

Client-facing

Prior IT support experience

Tools

ITSM basics

Job description

Hatch is seeking a Service Desk Technician in Perth, Western Australia, to deliver high-quality IT support for hardware, software and network issues. You will diagnose problems, resolve them quickly, and maintain exceptional service standards while keeping users productive.

You will work within the Shared Services group, supporting Finance, HR, Marketing and more, and collaborate with a dynamic team to improve processes and share knowledge in a fast-paced environment.