Onsite IT Support Engineer - Perth | Growth & Training

New Era Technology AU; Western Australia; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Friendly team environment

Training and development

Latest technologies

Internal career growth

Cost price on products

Lunches and snacks provided

Employer Assistance Program

Referral bonus

Job summary

New Era Technology AU in Perth is seeking a Support Engineer to deliver technical IT support to clients, diagnose and fix hardware and software faults, install and configure systems, and contribute to project work. You will work onsite in our Perth office, Monday to Friday, 38 hours per week, with remote/on-site support, and opportunities for training and career progression within a growing MSP.

Candidates should have at least 2 years in IT support, M365 and networking knowledge, and a valid

Qualifications

• At least 2 years experience in an IT support role.
• Ability to effectively engage with a diverse range of customers by phone, in writing and face‑to‑face on‑site.
• Understanding of and demonstrable experience working with M365 equivalent to MS900/AB900.
• Understanding of networking fundamentals equivalent to Cisco CCST Networking.
• Understanding of IT infrastructure components such as servers and networking equipment.
• Ability to quickly understand technical systems and undertake troubleshooting.
• Demonstrates a growth mindset, seeking to learn new skills and technologies, and advance in the IT industry.
• Industry certifications from Microsoft, CompTIA and networking vendors highly regarded
• Must have at least a Class C driver’s license
• Experience in an MSP environment is desirable
• Experience working in an ITIL aligned ticketing/service management system is desirable
• Experience deploying end‑user equipment at client locations is desirable
• Experience supporting IP telephony/Unified Communication (UC) solutions such as 3CX or Teams Voice is desirable

Responsibilities

• Provide remote/onsite IT support
• Resolve incidents within SLA; elevate when needed
• Configure and deploy PCs, servers, and network equipment
• Perform hardware upgrades and system maintenance
• Gather user requirements and support client projects
• Maintain system performance, security, and reliability
• Monitor logs and raise incidents
• Document systems and daily activities
• Communicate with stakeholders
• Maintain technical knowledge

Skills

IT support

Customer communication

Microsoft 365

Networking basics

IT infrastructure

Troubleshooting

Growth mindset

IT certifications

Driver's license

MSP experience

ITIL experience

End-user deployment

UC/Phone systems

Job description

New Era Technology AU in Perth is seeking a Support Engineer to deliver technical IT support to clients, diagnose and fix hardware and software faults, install and configure systems, and contribute to project work. You will work onsite in our Perth office, Monday to Friday, 38 hours per week, with remote/on-site support, and opportunities for training and career progression within a growing MSP.

Candidates should have at least 2 years in IT support, M365 and networking knowledge, and a valid