Service Desk Technician

Hatch; Perth; On-site; AUD 55,000 - 70,000; Full time

Job summary

Hatch is seeking a Service Desk Technician in Perth to provide frontline IT support for hardware, software and network issues. You will diagnose problems, restore productivity, and maintain high service standards, delivering positive user experiences.

The role emphasizes effective communication, teamwork, and continual learning within a diverse Shared Services group in a global company. On-site work in Perth is expected.

Qualifications

• Strong communication and a customer-focused mindset are essential.
• Solid technical skills with PCs, networks, and MS Office.
• Experience in a service delivery or client-facing role is preferred.

Responsibilities

• Be the go-to person for technical support across hardware, software, and network issues.
• Diagnose and resolve problems quickly to keep users productive.
• Maintain high service standards and ensure positive interactions.
• Collaborate with the team to improve processes and share knowledge.
• Stay ahead of tech trends and bring fresh ideas to the desk.

Skills

PCs

Networks

MS Office

Communication

Customer service

Tools

MS Office Suite

Job description

Career Opportunities: Service Desk Technician (101791)

Requisition ID101791-Posted09/07/2026

Location:Perth,Western Australia,Australia

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 70 years of business and technical expertise in mining , energy , and infrastructure ,our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally.Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.

Are you passionate about helping people and solving tech challenges? We’re looking for a Service Desk Technician in Perth who thrives on delivering outstanding support and creating positive experiences for our users. If you enjoy troubleshooting, building relationships, and working in a collaborative team, this could be the perfect role for you.

What You’ll Do

• Be the go-to person for technical support across hardware, software, and network issues.


• Diagnose and resolve problems quickly to keep our users productive and happy.


• Maintain exceptional service standards and ensure every interaction leaves a positive impression.


• Work closely with your team to improve processes and share knowledge.


• Stay ahead of technology trends and bring fresh ideas to the table.

What We’re Looking For

• A natural communicator who loves helping people and making their day easier.


• Solid technical skills with PCs, networks, and Microsoft Office.


• Previous experience in a service delivery or client-facing role.


• Ability to juggle priorities, stay calm under pressure, and meet deadlines.


• A proactive mindset and a genuine enthusiasm for learning and growth.

Bonus Points For

• Experience in IT support or service desk environments.


• Certifications like CompTIA A+ or Microsoft credentials.


• Collaborate on exciting projects to develop innovative solutions


• Strong focus on career growth, learning and mentorship


• Collaborative, values-driven culture focused on innovation and excellence

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation.

Hatch holds an innovate reconciliation action plan and we encourage Aboriginal and Torres Straight islanders to apply. As an accredited Employer of Choice for Gender Equality (WGEA) and Equal Opportunity Employer, we are committed to fostering a workforce in each of our locations that reflects the diversity of the communities in which we operate. Within Australia, this includes supporting and encouraging a collaborative workplace and a comprehensive benefit offering. If you have any special needs requirements, please discuss with us and we will do our utmost to accommodate your request. We are managing this recruitment process directly and are not accepting unsolicited resumes from recruitment agencies.