Perth Service Desk Technician — Fast, Friendly IT Support

Hatch; Western Australia; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Career growth

Mentorship

Collaborative culture

Job summary

Hatch in Perth is seeking a Service Desk Technician to deliver outstanding IT support for hardware, software, and networking issues. You will diagnose problems quickly to keep users productive and maintain high service standards in a collaborative team.

Join a diverse, inclusive workplace with strong focus on learning, growth, and mentorship, located in Perth, Western Australia. Apply to be part of our shared services with a global impact.

Qualifications

• Be the go-to person for technical support across hardware, software, and network issues.
• Diagnose and resolve problems quickly to keep our users productive and happy.
• Maintain exceptional service standards and ensure every interaction leaves a positive impression.
• Work closely with your team to improve processes and share knowledge.
• Stay ahead of technology trends and bring fresh ideas to the table.

Responsibilities

• Provide first-line IT support for hardware, software, and networking issues.
• Troubleshoot problems and resolve them to keep users productive.
• Collaborate with team to improve processes.

Skills

Communication

PCs & networks

Microsoft Office

Service desk experience

Prioritization

Growth mindset

Job description

Hatch in Perth is seeking a Service Desk Technician to deliver outstanding IT support for hardware, software, and networking issues. You will diagnose problems quickly to keep users productive and maintain high service standards in a collaborative team.

Join a diverse, inclusive workplace with strong focus on learning, growth, and mentorship, located in Perth, Western Australia. Apply to be part of our shared services with a global impact.