Service Desk Technician — Growth & Impact (Perth)

Hatch; Perth; On-site; AUD 55,000 - 70,000; Full time

Job summary

Hatch is seeking a Service Desk Technician in Perth to provide frontline IT support for hardware, software and network issues. You will diagnose problems, restore productivity, and maintain high service standards, delivering positive user experiences.

The role emphasizes effective communication, teamwork, and continual learning within a diverse Shared Services group in a global company. On-site work in Perth is expected.

Qualifications

• Strong communication and a customer-focused mindset are essential.
• Solid technical skills with PCs, networks, and MS Office.
• Experience in a service delivery or client-facing role is preferred.

Responsibilities

• Be the go-to person for technical support across hardware, software, and network issues.
• Diagnose and resolve problems quickly to keep users productive.
• Maintain high service standards and ensure positive interactions.
• Collaborate with the team to improve processes and share knowledge.
• Stay ahead of tech trends and bring fresh ideas to the desk.

Skills

PCs

Networks

MS Office

Communication

Customer service

Tools

MS Office Suite

Job description

Hatch is seeking a Service Desk Technician in Perth to provide frontline IT support for hardware, software and network issues. You will diagnose problems, restore productivity, and maintain high service standards, delivering positive user experiences.

The role emphasizes effective communication, teamwork, and continual learning within a diverse Shared Services group in a global company. On-site work in Perth is expected.