Perth Ocean Freight Customer Success Specialist

Toll Group; Western Australia; Presencial; AUD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Toll Group is seeking an Ocean Freight Customer Service Representative based in Perth to serve as the primary day-to-day interface with customers, ensuring seamless service delivery, meeting KPIs, and supporting profitability and compliance across the Toll Global Forwarding network.

In this role you will coordinate end-to-end shipment processing, engage with internal and external teams, and uphold safety, legal, and regulatory requirements while driving service excellence for Toll's clients.

Formación

• Experience in global freight forwarding operations or customer service.
• Strong communication with clients, vendors and internal teams.
• Structured, methodical approach with planning and analytical skills.
• Ability to maintain relationships and deliver exceptional service.
• Experience tracking shipment data, KPIs and billing information.

Responsabilidades

• Manage client and stakeholder relationships to meet service expectations.
• Coordinate end-to-end shipment processing to meet client requirements and toll standards.
• Ensure regulatory and compliance excellence with relevant authorities.
• Oversee operational and financial controls, including revenue leakage and A/R matters.
• Support onboarding, SOP development, and cross-functional coordination.
• Drive process improvements to reduce touchpoints and improve service flow.

Conocimientos

Global freight forwarding

Communication

Planning & analytics

Client relationships

Problem solving

Regulatory compliance

Descripción del empleo

Toll Group is seeking an Ocean Freight Customer Service Representative based in Perth to serve as the primary day-to-day interface with customers, ensuring seamless service delivery, meeting KPIs, and supporting profitability and compliance across the Toll Global Forwarding network.

In this role you will coordinate end-to-end shipment processing, engage with internal and external teams, and uphold safety, legal, and regulatory requirements while driving service excellence for Toll's clients.