Personal Banker: Build Relationships & Lending Solutions

Bendigobank; Melbourne; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Health & wellbeing

Private health insurance

EAP

BEN U learning platform

Gym discounts

Job summary

Bendigo Bank, in Altona, VIC, is hiring a permanent, full-time Customer Relationship Officer (Personal Banker). You will assist customers with banking needs, educate on digital platforms, and recommend products while building lasting relationships in a community-focused role.

You’ll work in a dynamic team within the Retail Banking unit, delivering personalised service, supporting lending discussions, and continuing your professional development through our training programs.

Qualifications

• Proven ability to achieve sales results through solutions that truly meet customer’s needs.
• Confidence to communicate with new and existing customers face to face and over the phone.
• Ability to quickly build relationships with customers and colleagues.
• Experience in consumer lending is a plus, but not essential.

Responsibilities

• Deliver win-win solutions for the bank and customers by understanding goals.
• Educate customers about online platforms and digital banking.
• Guide customers through personalised lending options and credit cards.
• Engage in ongoing learning with on-the-job training and development.
• Build connections and support the community through branch activities.

Skills

Sales skills

Customer service

Communication skills

Relationship building

Digital literacy

Teamwork

Consumer lending

Job description

Bendigo Bank, in Altona, VIC, is hiring a permanent, full-time Customer Relationship Officer (Personal Banker). You will assist customers with banking needs, educate on digital platforms, and recommend products while building lasting relationships in a community-focused role.

You’ll work in a dynamic team within the Retail Banking unit, delivering personalised service, supporting lending discussions, and continuing your professional development through our training programs.