Relationship Banker: Lending & Digital Solutions

Bendigobank; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Health & wellbeing

BEN U university

Job summary

Bendigo Bank in Melbourne’s Ashburton area is seeking a Customer Relationship Officer to deliver end-to-end banking experiences. You will meet customers’ needs, educate them on digital platforms and promote suited products and services in a dynamic, branch-based setting.

Join a team that values relationships, ongoing learning and community impact, with opportunities to grow in a supportive, high-impact role at a permanent, full-time site in Ashburton.

Qualifications

• To succeed in this role, you’ll consistently deliver exceptional customer service.
• Proven ability to achieve sales results through solutions that truly meet customer’s needs
• Confidence to communicate with new and existing customers face to face and over the phone
• The ability to quickly build relationships and rapport with customers and colleagues
• Eagerness to understand and share what makes our bank different
• Drive for collaboration - mateship is crucial for us to work together and achieve our goals
• Experience in consumer lending - a plus but certainly not essential

Responsibilities

• Delivering win-win solutions for our bank and our customers. Developing an expert understanding of customers’ current and future goals, you’ll design solutions that meet their needs, objectives and interests.
• Keeping up with constant change. You’ll educate and support our customers with their digital literacy and online banking needs as we continue to innovate our offerings.
• Guiding customers through personalised lending solutions. By exploring tailored personal loans and credit card options, you’ll help customers achieve their goals.
• Being a lifelong learner. Bring your brilliant mind, and we’ll help you take your career to the next level with on-the-job training and other learning opportunities.
• Building connections. A new role at the Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way!

Job description

Bendigo Bank in Melbourne’s Ashburton area is seeking a Customer Relationship Officer to deliver end-to-end banking experiences. You will meet customers’ needs, educate them on digital platforms and promote suited products and services in a dynamic, branch-based setting.

Join a team that values relationships, ongoing learning and community impact, with opportunities to grow in a supportive, high-impact role at a permanent, full-time site in Ashburton.