Personal Accident Claims Specialist - Hybrid Work

Blue Zebra; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Flexible/hybrid working model

Employee Assistance Program

Birthday and Volunteer Leave

Novated leasing options

Job summary

Blue Zebra in Sydney is seeking a skilled Claims Assessor for a 12-month contract to deliver fair, timely outcomes in Personal Accident claims. You will manage claims from lodgement to resolution, assess coverage and evidence, and work with brokers, claimants and providers to reach well-reasoned decisions.

The role emphasizes accuracy, governance, and customer focus, with opportunities to influence claims strategy, collaborate with a cross-functional team, and contribute to continuous

Qualifications

• Experience in insurance claims, preferably Personal Accident.
• Ability to assess claims, interpret policy coverage and make sound claims decisions.
• Strong analytical, investigative and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong stakeholder management capability, including experience liaising with brokers, claimants and service providers.

Responsibilities

• Manage a portfolio of Personal Accident claims from lodgement through to finalisation.
• Assess claim validity, policy coverage and entitlement based on available information and supporting evidence.
• Develop and maintain claim strategies that support timely claim progression and resolution.
• Review medical, occupational and financial information to support sound claims decisions.
• Manage investigations and engage with medical practitioners, rehabilitation providers, investigators and other experts where required.
• Maintain proactive communication with claimants, brokers and stakeholders throughout the claim lifecycle.

Skills

Claims management

Policy interpretation

Stakeholder management

Analytical skills

Communication

Regulatory compliance

Attention to detail

Negotiation

Insurance quals

Job description

Blue Zebra in Sydney is seeking a skilled Claims Assessor for a 12-month contract to deliver fair, timely outcomes in Personal Accident claims. You will manage claims from lodgement to resolution, assess coverage and evidence, and work with brokers, claimants and providers to reach well-reasoned decisions.

The role emphasizes accuracy, governance, and customer focus, with opportunities to influence claims strategy, collaborate with a cross-functional team, and contribute to continuous