Claims Assessor - Personal Accident

Blue Zebra; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Flexible/hybrid working model

Employee Assistance Program

Birthday and Volunteer Leave

Novated leasing options

Job summary

Blue Zebra in Sydney is seeking a skilled Claims Assessor for a 12-month contract to deliver fair, timely outcomes in Personal Accident claims. You will manage claims from lodgement to resolution, assess coverage and evidence, and work with brokers, claimants and providers to reach well-reasoned decisions.

The role emphasizes accuracy, governance, and customer focus, with opportunities to influence claims strategy, collaborate with a cross-functional team, and contribute to continuous

Qualifications

• Experience in insurance claims, preferably Personal Accident.
• Ability to assess claims, interpret policy coverage and make sound claims decisions.
• Strong analytical, investigative and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong stakeholder management capability, including experience liaising with brokers, claimants and service providers.

Responsibilities

• Manage a portfolio of Personal Accident claims from lodgement through to finalisation.
• Assess claim validity, policy coverage and entitlement based on available information and supporting evidence.
• Develop and maintain claim strategies that support timely claim progression and resolution.
• Review medical, occupational and financial information to support sound claims decisions.
• Manage investigations and engage with medical practitioners, rehabilitation providers, investigators and other experts where required.
• Maintain proactive communication with claimants, brokers and stakeholders throughout the claim lifecycle.

Skills

Claims management

Policy interpretation

Stakeholder management

Analytical skills

Communication

Regulatory compliance

Attention to detail

Negotiation

Insurance quals

Job description

Interested in building what comes next in insurance? At Blue Zebra we're building an underwriting agency founded on something others can't replicate: deep specialist judgement working in seamless concert with modern platform capability. We deliver smarter solutions, broader cover and greater value for individuals, families, businesses and farms across Australia.

We're also building a workplace shaped by the same principles: clarity, confidence and connection. Our people are trusted to take ownership, apply sound judgement and work together to solve complex problems, creating better outcomes for brokers, customers and partners. With an ambitious and collaborative culture, Blue Zebra is a place where you can make an impact, grow your career and help shape what we're building together.

About the role

Reporting to the Team Leader, Personal Accident, the Claims Assessor plays a key role in delivering fair, timely and well-reasoned claims outcomes across our growing Personal Accident portfolio. In this 12 month contract opportunity, you'll manage claims from notification through to resolution, applying technical expertise, sound judgement and a customer-focused approach to achieve positive outcomes for customers and stakeholders.

Working closely with brokers, claimants, medical providers and internal stakeholders, you'll assess policy coverage, review supporting evidence, manage claim strategies and make decisions within delegated authority. You'll balance customer needs, policy requirements and financial considerations while ensuring claims are progressed efficiently and managed in accordance with regulatory and governance requirements.

• Manage a portfolio of Personal Accident claims from lodgement through to finalisation.
• Assess claim validity, policy coverage and entitlement based on available information and supporting evidence.
• Develop and maintain claim strategies that support timely claim progression and resolution.
• Review medical, occupational and financial information to support sound claims decisions.
• Manage investigations and engage with medical practitioners, rehabilitation providers, investigators and other experts where required.
• Maintain proactive communication with claimants, brokers and stakeholders throughout the claim lifecycle.
• Accurately manage claim records, file notes, correspondence, payments, reserves and diary actions.
• Monitor and manage claim risks, escalating matters when required.
• Ensure compliance with policy requirements, delegated authority limits, regulatory obligations and internal procedures.
• Contribute to continuous improvement initiatives that enhance claims processes and customer outcomes.
• Support positive team outcomes through collaboration, knowledge sharing and a continuous improvement mindset.

About you

You're an experienced claims professional who enjoys balancing technical claim assessment with delivering high-quality customer outcomes. You bring strong attention to detail, excellent organisational skills and the ability to confidently manage a portfolio of claims in a fast-paced environment.

You take a thoughtful and professional approach to claims management, communicate clearly and empathetically, and build positive relationships with brokers, claimants and stakeholders. You're comfortable making decisions, managing competing priorities and taking ownership of outcomes, while knowing when to seek guidance or escalation concerns.

Most importantly, you're someone who combines strong technical expertise with a collaborative and positive attitude, helping contribute to the continued growth and success of the Personal Accident Claims team.

You'll bring

• Previous experience in insurance claims, preferably Personal Accident, Workers Compensation, Income Protection or a similar claims environment.
• Demonstrated ability to assess claims, interpret policy coverage and make sound claims decisions.
• Strong analytical, investigative and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong stakeholder management capability, including experience liaising with brokers, medical providers, employers and service providers.
• High attention to detail and strong claims file management skills.
• Strong organisation and time management skills, with the ability to manage competing priorities and service standards.
• Understanding of claims payments, reserves and financial controls.
• Sound understanding of compliance, risk and governance requirements within claims management.
• Ability to identify and elevate risks, issues and complex matters appropriately.
• Relevant insurance qualifications desirable (ANZIIF, Diploma of Financial Services, HAS or equivalent).
• A positive team-focused approach with a commitment to continuous improvement.

Why you'll love it here

At Blue Zebra, our culture is collaborative, ambitious and energetic. We take pride in giving our people the trust and autonomy to grow, influence outcomes and help connect a business that's being re-shaped, not one that's already finished.

We value sound judgement, open communication and working through challenges together because the best outcomes come from great people working as one team.

We strive to provide a comprehensive range of benefits and opportunities to support your personal and professional growth. Blue Zebra employees can access a wide range of benefits, including:

• Competitive remuneration plus an annual incentive program.
• A truly flexible/hybrid working model.
• The opportunity to work with a collaborative, supportive and innovative team.
• Access to Employee Assistance Program and wellbeing benefits.
• Paid Birthday and Volunteer Leave.
• Novated leasing options.

If you're an experienced claims professional looking for a 12-month contract opportunity where you can apply your technical expertise, make a genuine impact and be part of a collaborative team, we'd love to hear from you.