Performance & Reporting Lead – Hybrid in Melbourne

BGIS, Community Housing and Property Services; Melbourne; Hybrid; AUD 130,000 - 180,000; Full time

Benefits offered by this job

Hybrid working arrangement

Career development opportunities

Employee referral bonus

Discount programs (Flare)

Volunteer days

Job summary

BGIS, Community Housing and Property Services in Melbourne seeks a Performance & Reporting Manager to oversee contract performance and reporting across operations, finance, compliance and customer service for a community-focused residential maintenance contract.

You will turn data into insights, help teams spot trends, meet contract requirements and continuously improve service delivery. The role requires strong analytics, collaboration and attention to detail in a hybrid, full-time setup.

Qualifications

• Experience in performance management, reporting, business analysis or operational improvement.
• Experience analysing operational and performance data.
• Experience preparing reports and dashboards.
• Experience developing business processes and procedures.
• Experience working in an environment with clear performance measures.
• Strong analytical and problem-solving skills.
• Collaborative approach to engaging stakeholders.
• Strong attention to detail and data accuracy.
• Full working rights in Australia.
• Experience in facilities management, maintenance, property services or government contracts.
• Lean, Six Sigma or continuous improvement qualification.

Responsibilities

• Monitor and report on contract performance across operational, financial, compliance and customer KPI’s.
• Develop and maintain reporting frameworks, dashboards and governance processes.
• Review data to identify risks, trends and opportunities to improve.
• Guide improvement initiatives that support efficiency and service delivery.
• Prepare and coordinate contract performance reporting for internal and client stakeholders.
• Maintain and review Standard Operating Procedures, governance documents and Contract Management Plans.
• Support KPI, audit and compliance requirements through clear monitoring and reporting.
• Work with operational teams to put corrective actions in place and address emerging issues.
• Keep performance data and reporting accurate, reliable and easy to understand.
• Support colleagues as a go to contact for contract platforms, systems and reporting tools.

Skills

Performance management

Reporting

Data analysis

Stakeholder engagement

Dashboards

Continuous improvement

Attention to detail

Collaboration

Education

Business, Commerce, Project Management, Data Analytics, Operations Management or related discipline

Tools

Power BI

Job description

BGIS, Community Housing and Property Services in Melbourne seeks a Performance & Reporting Manager to oversee contract performance and reporting across operations, finance, compliance and customer service for a community-focused residential maintenance contract.

You will turn data into insights, help teams spot trends, meet contract requirements and continuously improve service delivery. The role requires strong analytics, collaboration and attention to detail in a hybrid, full-time setup.