Responsive Maintenance Coordinator - On-Site, Full-Time

BGIS, Community Housing and Property Services; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Meaningful work

Career development

Referral bonus

Flare discounts

Fitness Passport

Employee assistance

Volunteer days

Internal mobility

WORK180 endorsed

Top 101 Workplace

Job summary

BGIS, Community Housing and Property Services in Melbourne seeks a Responsive Coordinator to manage maintenance work orders across a residential portfolio. You will coordinate triage, bookings, subcontractor allocation and updates to tenants, ensuring timely completion and data accuracy.

The role emphasizes strong customer service, organisation and communication skills, with on-site permanent full-time hours in South-East Metropolitan Melbourne.

Qualifications

• Experience in customer service, administration or coordination.
• Experience managing busy workloads and competing priorities.
• Experience preparing records and correspondence.
• Strong communication and customer service skills.
• Strong organisation and time management skills.
• Attention to detail and data accuracy.
• Proficiency in Microsoft Office and business systems.
• Year 12 completion or equivalent.
• Full working rights in Australia.
• Qualification in Business Administration, Customer Service or a related discipline.
• Experience in facilities management, maintenance or property services.
• Experience using work order management systems.
• Understanding of maintenance delivery and subcontractor processes.

Responsibilities

• Coordinate triage, scheduling and allocation of responsive maintenance work orders.
• Book tenant appointments and keep tenants updated.
• Follow up outstanding jobs to support timely completion.
• Allocate subcontractors based on capacity, performance and value for money.
• Keep accurate work order records and updates in WorkBuddy.
• Support subcontractors and help resolve service issues.
• Respond to tenant, client and stakeholder enquiries.
• Raise risks and overdue work orders with the team.
• Prepare operational reports to support KPIs.
• Contribute ideas that improve efficiency and customer experience.

Skills

Customer service

Coordination

Time management

Data accuracy

Communication

Administrative support

Education

Year 12 completion

Business Administration qualification

Full working rights in Australia

Tools

WorkBuddy

Microsoft Office

Job description

BGIS, Community Housing and Property Services in Melbourne seeks a Responsive Coordinator to manage maintenance work orders across a residential portfolio. You will coordinate triage, bookings, subcontractor allocation and updates to tenants, ensuring timely completion and data accuracy.

The role emphasizes strong customer service, organisation and communication skills, with on-site permanent full-time hours in South-East Metropolitan Melbourne.