Vacant & Upgrade Works Manager

BGIS, Community Housing and Property Services; Melbourne; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

BGIS, Community Housing and Property Services in Melbourne seeks a Vacant & Upgrade Works Manager to lead vacant property works, upgrades and programmed maintenance across South-East Melbourne. You will coordinate regional teams, subcontractors and budgets to ensure timely delivery of high-quality outcomes for residential properties.

The role requires strong organisational and people skills, experience in property maintenance or project delivery, and a collaborative approach to meet contractual

Qualifications

• Experience in operational management, contract management or service delivery.
• Experience across planned, responsive, upgrade or project works.
• Experience coordinating employees and subcontractors.
• Strong commercial and financial understanding.
• Confident planning, organisation and problem-solving skills.

Responsibilities

• Oversee vacant, upgrade, programmed and project works
• Coordinate regional resources, employees and subcontractors
• Monitor budgets, costs and service delivery outcomes
• Support subcontractor quality, compliance and value for money
• Monitor performance through WorkBuddy, dashboards and reporting
• Build positive relationships with clients, residents and stakeholders
• Support safety, quality, environmental and governance requirements
• Coach and develop team members
• Identify opportunities to improve service delivery and customer experience
• Coordinate after-hours support and operational escalations

Skills

Operational management

Contract management

Service delivery

Planning

Organisation

Problem solving

Team development

Job description

BGIS, Community Housing and Property Services – Melbourne VIC

Vacant & Upgrade Works Manager – South-East Melbourne
Location: South-East Metropolitan Melbourne, VIC
Company: BGIS, Community Housing and Property Services
Employment Type: Permanent Full-Time, Hybrid
Working Hours: Core Business Hours

We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past, present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across property, infrastructure and essential services. We pride ourselves on maintaining high standards of safety, quality and operational excellence.

With significant growth continuing across Victoria, we are creating new opportunities to support a recently acquired client and an important portfolio of residential properties across South-East Melbourne.

Purpose of the Role

BGIS is seeking an experienced Vacant & Upgrade Works Manager to oversee vacant property works, upgrades, programmed maintenance and projects across South-East Melbourne.

Reporting to the Account Director, you will coordinate teams, subcontractors, budgets and service delivery, ensuring works are completed safely, efficiently and in line with contractual requirements.

You’ll work closely with client representatives and internal teams to deliver quality property outcomes across an important community-focused residential portfolio.

The ideal candidate will be collaborative, organised and people-focused, with strong experience across property maintenance, projects or service delivery.

Key Responsibilities

• Oversee vacant, upgrade, programmed and project works
• Coordinate regional resources, employees and subcontractors
• Monitor budgets, costs and service delivery outcomes
• Support subcontractor quality, compliance and value for money
• Monitor performance through WorkBuddy, dashboards and reporting
• Build positive relationships with clients, residents and stakeholders
• Support safety, quality, environmental and governance requirements
• Coach and develop team members
• Identify opportunities to improve service delivery and customer experience
• Coordinate after-hours support and operational escalations

Education, Experience & Skills

• Experience in operational management, contract management or service delivery
• Experience across planned, responsive, upgrade or project works
• Experience coordinating employees and subcontractors
• Strong commercial and financial understanding
• Confident planning, organisation and problem-solving skills