Performance & Reporting Manager

BGIS, Community Housing and Property Services; Melbourne; Hybrid; AUD 130,000 - 180,000; Full time

Benefits offered by this job

Hybrid working arrangement

Career development opportunities

Employee referral bonus

Discount programs (Flare)

Volunteer days

Job summary

BGIS, Community Housing and Property Services in Melbourne seeks a Performance & Reporting Manager to oversee contract performance and reporting across operations, finance, compliance and customer service for a community-focused residential maintenance contract.

You will turn data into insights, help teams spot trends, meet contract requirements and continuously improve service delivery. The role requires strong analytics, collaboration and attention to detail in a hybrid, full-time setup.

Qualifications

• Experience in performance management, reporting, business analysis or operational improvement.
• Experience analysing operational and performance data.
• Experience preparing reports and dashboards.
• Experience developing business processes and procedures.
• Experience working in an environment with clear performance measures.
• Strong analytical and problem-solving skills.
• Collaborative approach to engaging stakeholders.
• Strong attention to detail and data accuracy.
• Full working rights in Australia.
• Experience in facilities management, maintenance, property services or government contracts.
• Lean, Six Sigma or continuous improvement qualification.

Responsibilities

• Monitor and report on contract performance across operational, financial, compliance and customer KPI’s.
• Develop and maintain reporting frameworks, dashboards and governance processes.
• Review data to identify risks, trends and opportunities to improve.
• Guide improvement initiatives that support efficiency and service delivery.
• Prepare and coordinate contract performance reporting for internal and client stakeholders.
• Maintain and review Standard Operating Procedures, governance documents and Contract Management Plans.
• Support KPI, audit and compliance requirements through clear monitoring and reporting.
• Work with operational teams to put corrective actions in place and address emerging issues.
• Keep performance data and reporting accurate, reliable and easy to understand.
• Support colleagues as a go to contact for contract platforms, systems and reporting tools.

Skills

Performance management

Reporting

Data analysis

Stakeholder engagement

Dashboards

Continuous improvement

Attention to detail

Collaboration

Education

Business, Commerce, Project Management, Data Analytics, Operations Management or related discipline

Tools

Power BI

Job description

BGIS, Community Housing and Property Services – Melbourne VIC

Performance & Reporting Manager – South-East Melbourne
Location: South-East Metropolitan Melbourne, VIC
Company: BGIS, Community Housing and Property Services
Employment Type: Permanent Full-Time, Hybrid, Core Business Hours

We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past, present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across property, infrastructure and essential services.

With significant growth continuing across Victoria, we are creating new opportunities to support a recently acquired client and an important portfolio of residential properties across South-East Melbourne.

Purpose of the Role

BGIS is seeking an experienced Performance & Reporting Manager to oversee contract performance and reporting across operations, finance, compliance and customer service for a community-focused residential maintenance contract.

Reporting to the Account Director, you will work closely with operational managers, support teams and client representatives. You will turn data into clear, useful insights that help teams spot trends early, meet contract requirements and keep improving the way services are delivered.

The ideal candidate will be curious, collaborative and detail focused, with a talent for explaining and presenting data in a way that helps people make informed decisions.

Key Responsibilities

• Monitor and report on contract performance across operational, financial, compliance and customer KPI’s
• Develop and maintain reporting frameworks, dashboards and governance processes
• Review data to identify risks, trends and opportunities to improve
• Guide improvement initiatives that support efficiency and service delivery
• Prepare and coordinate contract performance reporting for internal and client stakeholders
• Maintain and review Standard Operating Procedures, governance documents and Contract Management Plans
• Support KPI, audit and compliance requirements through clear monitoring and reporting
• Work with operational teams to put corrective actions in place and address emerging issues
• Keep performance data and reporting accurate, reliable and easy to understand
• Support colleagues as a go to contact for contract platforms, systems and reporting tools

Education, Experience & Skills

• Experience in performance management, reporting, business analysis or operational improvement
• Experience analysing operational and performance data
• Experience preparing reports and dashboards
• Experience developing business processes and procedures
• Experience working in an environment with clear performance measures
• Strong analytical and problem-solving skills
• Collaborative approach to engaging stakeholders
• Strong attention to detail and data accuracy
• Qualification in Business, Commerce, Project Management, Data Analytics, Operations Management or a related discipline
• Full working rights in Australia
• Experience in facilities management, maintenance, property services or government contracts
• Experience with business intelligence or reporting platforms
• Lean, Six Sigma or continuous improvement qualification

Workplace Arrangements

This is a permanent full-time position based in South-East Metropolitan Melbourne during core business hours.

A hybrid working arrangement is available after Go Live, with some attendance at the regional office to support collaboration with teams and stakeholders.

Why Join BGIS?

Join a newly established team supporting an important community housing portfolio, where your insights help shape how services are delivered for residents and communities.

Key Benefits Include:

• Hybrid working arrangement
• Meaningful work supporting residential properties and communities
• Career development opportunities within a global organisation
• A supportive and inclusive team environment
• Spot recognition vouchers and a $2,000 employee referral bonus
• Access to Flare discounts across retailers, energy providers, utilities and more
• Fitness Passport access for you and your family
• Employee Assistance Program and wellbeing initiatives
• Two paid volunteer days each year
• Career opportunities through secondments and internal mobility
• Leadership development through Future Leaders and Leadership Fundamentals programs
• Endorsed by WORK180 as an employer of choice for women
• Recognised as a Top 101 Workplace for Women in 2026 by WORK180

As a global leader in facilities management, asset management, project delivery and workplace solutions, BGIS manages over 50,000 client locations worldwide and employs more than 10,000 people globally.

BGIS is an equal opportunity employer. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, people with disability and people from culturally diverse backgrounds.

Applicants must have full working rights in Australia.

Join a newly established team delivering meaningful outcomes for communities across South-East Melbourne.

Explore more opportunities at https://apac.bgis.com/careers/

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