Performance and Data Coordinator

Public Transport Authority; Perth; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Free onsite gym

Subsidised corporate apparel

Social Club with year-round benefits

Job summary

Public Transport Authority is seeking a proactive Performance and Data Coordinator to monitor, report and improve rail service performance across our network in Western Australia. You will coordinate data collection, validation, analysis and reporting to provide timely insights that inform decisions and improve service reliability.

You will collaborate with operational stakeholders, maintain data integrity, and enhance reporting environments using PowerBI and Excel.

Qualifications

• Experience in data collection, validation and reporting.
• Ability to develop and maintain dashboards and reporting systems.
• Strong stakeholder engagement and communication skills.

Responsibilities

• Coordinate collection, validation and analysis of operational data.
• Develop and maintain PowerBI dashboards to provide timely insights.
• Support and improve reporting systems and tools for end users.
• Investigate data issues and identify trends to drive improvement.

Skills

Data analysis

Data quality

Stakeholder engagement

Problem solving

Excel

PowerBI

Office suite

Tools

PowerBI

SQL

Python

Microsoft Excel

Job description

About The Role

Are you passionate about turning data into meaningful insights that drive operational performance? We are seeking a proactive and analytical Performance and Data Coordinator to support the monitoring, reporting and continuous improvement of rail service performance across our network. In this pivotal role, you will coordinate the collection, validation, analysis and reporting of operational data, providing accurate and timely insights that help inform critical business decisions, improve service reliability and enhance the customer experience. Working closely with operational stakeholders, you will play a key role in maintaining the integrity and quality of performance data, investigating service disruptions and identifying trends and opportunities for improvement. You will also support and enhance reporting systems and dashboards, provide guidance to end users, and contribute to the development of innovative reporting solutions that enable the business to make evidence-based decisions. This is an exciting opportunity for a detail-oriented professional who enjoys solving problems, improving processes and making a tangible impact on operational performance.

About You

• Proven experience in data collection, analysis and reporting, with a strong understanding of data quality principles and the ability to ensure the accuracy, integrity and reliability of operational data.
• Demonstrated capability in developing and maintaining reporting systems and dashboards, including PowerBI solutions that deliver timely insights and support operational and business performance outcomes.
• Strong stakeholder engagement and communication skills, with the ability to build productive relationships and translate complex data findings into clear, meaningful information for diverse audiences.
• Well-developed analytical and problem-solving skills, including experience investigating complex datasets, identifying the drivers of performance issues and determining root causes to support informed decision‑making.
• Advanced proficiency in Microsoft Excel, PowerBI and the Microsoft Office Suite, with experience providing user support, conducting ad‑hoc analysis and maintaining reporting tools and business systems.
• Experience with SQL, Python or similar would be an advantage.
• Experience in a rail, transport, or operations environment would be highly regarded.

About Us

The Public Transport Authority (PTA) is a leader in its field, driven by a simple and powerful purpose: getting everyone there. Through constant care, education and forward thinking, we provide a world‑class network and workplace that will get everyone there. Under the PTA, Western Australia’s public transport system is the best in Australia and among the most efficient, clean and safe networks globally. With over 150 million boardings across all services during FY25/26, our buses, ferries and trains move the people of WA where they need to go now, while the numerous METRONET projects build toward meeting their needs in the future. Moving millions of people requires the skill and commitment of a talented workforce, one that is fostered by a culture of inclusivity and benefits from its diversity. This is ultimately what ensures the PTA delivers on our purpose while upholding our values every step of the way.

Our Values

• Safety - We are committed to safety and protecting your future.
• Respect - We value and respect our customers, suppliers and each other.
• Recognition - We recognise each other for achievement, initiative and innovation.
• Integrity - We are honest and ethical.
• Sustainability - We consider the long‑term economic, social and environmental impact of everything we do.

You can expect

• Government role with stability and opportunities to grow through personal development and career pathways
• Health and Wellbeing programs including access to a free 24/7 onsite Gym.
• Subsidised Corporate Apparel and Spectacles
• Supportive Team Environment
• Opportunity to join our Social Club offering savings and benefits all year round.

This is a Permanent opportunity. Applicants assessed as suitable through this process may be used to fill similar vacancies on a fixed term or permanent basis that may arise within the next 12 months.

To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia, at the time of application (or for the length of the contract).

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further information

Please refer to the attached Job Description Form (JDF) in the application pack for full details about the position, including any specific requirements relevant to appointment. For further information about the role please contact Narender Jambunathan, Performance Analyst [phone]. For more information about the PTA, please visit www.pta.wa.gov.au. For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email [e-mail].