People & Culture Consultant (Hybrid) — AI-Driven HR Support

RACV; Melbourne; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible work

Discounts on RACV services

RACV resorts discounts

Partner discounts

Job summary

RACV in Melbourne is seeking a People & Culture Consultant to deliver high‑quality HR advice within a shared services model. This role is the first point of contact for people matters, guiding employees and leaders across the full lifecycle.

You’ll ensure compliant People & Culture services while contributing to continuous improvement and the responsible use of digital and AI‑enabled tools. The position offers flexible work arrangements and opportunities to influence workforce

Qualifications

• 2+ years of experience in a similar role.
• Strong knowledge of employment legislation and industrial instruments.
• Excellent communication, organisation and attention to detail.
• Customer-focused mindset with governance and compliance.
• Experience with HR systems, digital workflows and self-service environments.
• Confidence using technology and AI tools responsibly and ethically.

Responsibilities

• Provide timely, accurate advice on People & Culture policies, procedures, awards and legislation.
• Manage end-to-end employee lifecycle activities, including onboarding, changes and offboarding.
• Prepare and maintain employment documentation and employee records.
• Manage enquiries and cases within agreed service levels.
• Partner with Payroll, Talent and People & Culture teams to deliver a seamless employee experience.
• Contribute to process improvement, reporting and service enhancements, including AI-enabled solutions.

Job description

RACV in Melbourne is seeking a People & Culture Consultant to deliver high‑quality HR advice within a shared services model. This role is the first point of contact for people matters, guiding employees and leaders across the full lifecycle.

You’ll ensure compliant People & Culture services while contributing to continuous improvement and the responsible use of digital and AI‑enabled tools. The position offers flexible work arrangements and opportunities to influence workforce