AI Adoption & Community Champion (Hybrid)

RACV Limited; Melbourne; Híbrido; AUD 140.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work arrangement

Discounts on RACV products

RACV Club membership

Corporate partner discounts

Descripción de la vacante

RACV Limited in Melbourne is seeking an AI Adoption & Community Lead to drive adoption, build capability and help teams integrate AI into daily work. You will collaborate with leaders, delivery teams and employees to design engaging learning experiences, run workshops and enable practical AI use while promoting responsible, ethical practices across the business.

You will support the Contact Centre and work in a flexible office-and-home arrangement, leading change and adoption efforts across

Formación

• 5+ years in a corporate environment spanning change, communications, learning or digital adoption.
• Experience driving change, adoption or capability programs within a tech, digital or transformation environment.
• Strong facilitation, communication and stakeholder engagement skills with the ability to influence at all levels.
• Experience building and nurturing communities or engagement programs that drive behavioural change.
• Genuine passion for AI and helping others realise the value of AI.

Responsabilidades

• Help build an engaged AI adoption community across RACV.
• Plan and facilitate workshops, lunch-and-learn sessions, showcases, and other learning experiences that build practical AI skills.
• Deliver adoption, communications and change initiatives that support successful AI rollouts and sustained business engagement.
• Assess business readiness, identify adoption risks and implement strategies that support successful change outcomes.
• Track adoption and engagement metrics, gather feedback and use insights to continuously improve enablement programs.
• Promote responsible AI practices by embedding safe, ethical and compliant use into all learning and adoption activities.
• Supporting change in the Contact Centre as a priority business unit, tailoring adoption approaches to its frontline and operational realities.
• Curating and maintaining the enablement content library, including prompt guides, playbooks, use case libraries, intranet content and community channels.

Conocimientos

Facilitation

Stakeholder engagement

Change management

Learning program design

AI adoption

Community building

Presentation skills

Prosci cert

Educación

Prosci Change Management Certification

Herramientas

Microsoft Copilot

Generative AI tools

Descripción del empleo

RACV Limited in Melbourne is seeking an AI Adoption & Community Lead to drive adoption, build capability and help teams integrate AI into daily work. You will collaborate with leaders, delivery teams and employees to design engaging learning experiences, run workshops and enable practical AI use while promoting responsible, ethical practices across the business.

You will support the Contact Centre and work in a flexible office-and-home arrangement, leading change and adoption efforts across