People & Culture Consultant

RACV; Melbourne; Hybrid; AUD 90,000 - 110,000; Full time

Job summary

RACV is seeking a People & Culture Consultant to deliver high-quality HR advice and support within a shared services model. You will be the first point of contact for people matters, guiding employees and leaders across the full lifecycle, while promoting compliant and efficient People & Culture services.

Join a team focused on continuous improvement and the responsible use of digital and AI-enabled tools, with a hybrid work arrangement balancing office and home.

Qualifications

• 2+ years experience in a similar role.
• Strong working knowledge of employment legislation and industrial instruments.
• Excellent communication, organisation and attention to detail.
• A customer-focused mindset balanced with governance and compliance.
• Experience working with HR systems, digital workflows and self-service environments.
• Confidence using technology and AI tools responsibly and ethically.

Responsibilities

• Provide timely, accurate advice on People & Culture policies, procedures, awards and legislation.
• Manage end-to-end employee lifecycle activities, including onboarding, changes and offboarding.
• Prepare and maintain employment documentation and employee records.
• Manage enquiries and cases within agreed service levels.
• Partner with Payroll, Talent and People & Culture teams to deliver a seamless employee experience.
• Contribute to process improvement, reporting and service enhancements, including AI-enabled solutions.

Skills

Communication

Organisation

Attention to detail

Customer focus

Governance & compliance

Tools

HR systems

Digital workflows

Self-service environments

AI tools

Job description

Join our team of business professionals doing meaningful work in an organisation that's ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and the option to split your time between office and home, RACV is where you'll make a difference.

About the Opportunity

RACV is looking for a People & Culture Consultant to deliver high-quality, responsive HR advice and support within a shared services model. This role is the first point of contact for people matters, providing practical guidance to employees and leaders across the full employee lifecycle.

You'll play a key role in ensuring consistent, compliant and efficient People & Culture services, while also contributing to continuous improvement and the responsible use of digital and AI-enabled tools.

Come along for a new journey

• Provide timely, accurate advice on People & Culture policies, procedures, awards and legislation
• Manage end-to-end employee lifecycle activities, including onboarding, changes and offboarding
• Prepare and maintain employment documentation and employee records
• Manage enquiries and cases within agreed service levels
• Partner with Payroll, Talent and People & Culture teams to deliver a seamless employee experience
• Contribute to process improvement, reporting and service enhancements, including AI-enabled solutions

What you'll need to be successful

• 2+ years experience in a similar role
• Strong working knowledge of employment legislation and industrial instruments
• Excellent communication, organisation and attention to detail
• A customer-focused mindset balanced with governance and compliance
• Experience working with HR systems, digital workflows and self-service environments
• Confidence using technology and AI tools responsibly and ethically

There's so much on offer when you join RACV with benefits including

• Our flexible and informal work environment which helps bring balance between work and home.
• Generous discounts on home and car insurance policies and RACV roadside care
• Great discounts across all RACV resorts
• Discounts from corporate partners that are updated monthly.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Application Process

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.