Payments Operations Specialist – Optimize & Resolve Incidents

Hatch; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Australian Payments Plus in Sydney is seeking a mid-level Payments Operations Analyst to monitor and support the performance of Australia's payments ecosystem. You will analyze data, engage with stakeholders, help onboard members, and manage incidents to keep services resilient.

This role offers growth, collaboration across teams, and exposure to critical payment infrastructure in a dynamic environment. Join AP+ to contribute to continuous improvement and ensure reliable payments services while

Qualifications

• Experience in an Operations Analyst, Payments Operations or similar operational support role.
• Strong analytical skills to interpret operational data, identify trends and recommend improvements.
• Experience supporting live applications, incident management and operational problem resolution.
• Knowledge of payment systems, financial services or technology environments would be highly regarded.
• An understanding of operational risk, quality assurance and continuous improvement principles.
• Excellent stakeholder engagement and communication skills, with the ability to work effectively across business and technical teams.
• Approximately four or more years' experience in a comparable operations role.

Responsibilities

• Supporting the operational performance and availability of AP+'s payment systems and services.
• Analyzing operational data and producing reporting that drives informed decision-making and continuous improvement.
• Supporting the onboarding of new members and providing operational assistance to existing participants.
• Investigating, managing and coordinating the resolution of operational incidents, problems and application issues.
• Contributing to operational risk management, quality assurance activities and compliance with internal standards.
• Identifying trends, root causes and opportunities to improve operational processes and service performance.
• Working closely with internal teams and external stakeholders to resolve enquiries, manage issues and maintain strong working relationships.
• Maintaining operational documentation and supporting continuous improvement initiatives across the Payments Operations function.

Skills

Analytical skills

Incident management

Stakeholder engagement

Knowledge of payment systems

Operational risk understanding

Proactive approach

Education

Relevant tertiary qualifications or equivalent industry experience

Job description

Australian Payments Plus in Sydney is seeking a mid-level Payments Operations Analyst to monitor and support the performance of Australia's payments ecosystem. You will analyze data, engage with stakeholders, help onboard members, and manage incidents to keep services resilient.

This role offers growth, collaboration across teams, and exposure to critical payment infrastructure in a dynamic environment. Join AP+ to contribute to continuous improvement and ensure reliable payments services while