Lead Business Analyst — Payments & Strategy Coach

Australian Payments Plus; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Australian Payments Plus (AP+) is recruiting a Lead Business Analyst to guide analysis across major initiatives and develop a team of business analysts. You will turn complex business needs into practical solutions and ensure high-quality analysis artefacts for governance and delivery.

You will shape requirements, collaborate across business and technology teams, and mentor analysts to drive best practice and continuous improvement across AP+.

Qualifications

• 5–7 years of progressive business analysis experience on complex initiatives.
• Experience leading or mentoring a small team of business analysts.
• Strong skills in business situation analysis, feasibility assessment, business case development and requirements management.
• Confidence modelling business processes and data, and translating findings into clear recommendations.
• Experience supporting user acceptance testing and assessing whether solutions meet business needs.
• A collaborative approach to stakeholder engagement, facilitation and decision-making.
• Familiarity with Agile and Waterfall delivery practices.
• Experience with delivery tools such as Jira.
• A degree or equivalent experience.
• Knowledge of payments technology, IT systems or financial services will be highly regarded.

Responsibilities

• Lead a team of business analysts across a range of projects with regular check-ins and quarterly reviews.
• Guide requirements elicitation, analysis, documentation, prioritisation and delivery.
• Develop and oversee business process and data models to support decisions.
• Build relationships with stakeholders to harmonise perspectives and priorities.
• Identify opportunities to improve processes, assess risks and recommend options.
• Communicate findings and recommendations clearly to business and technology audiences.
• Maintain quality and consistency of analysis deliverables.
• Coach and mentor analysts for performance and growth.
• Contribute to capability development and knowledge sharing within the BA community.

Skills

Team leadership

Business analysis

Feasibility assessment

Requirements management

Process modelling

Data modelling

Stakeholder engagement

UAT support

Agile

Waterfall

Jira

Education

Degree or equivalent

Tools

Jira

Job description

Australian Payments Plus (AP+) is recruiting a Lead Business Analyst to guide analysis across major initiatives and develop a team of business analysts. You will turn complex business needs into practical solutions and ensure high-quality analysis artefacts for governance and delivery.

You will shape requirements, collaborate across business and technology teams, and mentor analysts to drive best practice and continuous improvement across AP+.