Payments Operations Analyst

Australian Payments Plus; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Australian Payments Plus in Sydney seeks a Payments Operations Analyst to support the integrity and performance of the payments ecosystem. You will work in the Operations & Delivery team, helping ensure systems run smoothly, onboard new members and provide ongoing operational support.

The role combines operational analysis, incident management and stakeholder engagement to resolve issues, drive process improvements and deliver a reliable service for members.

Qualifications

• Experience in an Operations Analyst or Payments Operations role.
• Strong ability to analyse data, identify trends and suggest improvements.
• Experience supporting live applications and incident management.
• Knowledge of payment systems or financial services is desirable.
• Understanding of risk, QA and continuous improvement.
• Excellent stakeholder engagement and cross-functional collaboration.
• Ability to manage priorities in a fast-paced environment.
• Approximately four+ years in a similar role.

Responsibilities

• Support operational performance and availability of AP+ payment systems.
• Analyse data and produce reports to inform decisions.
• Assist onboarding of new members and support existing participants.
• Investigate, manage and coordinate incident resolution.
• Contribute to risk management, QA activities and compliance.
• Identify trends and opportunities to improve processes.
• Collaborate with internal and external stakeholders to resolve inquiries.
• Maintain operational documentation and drive continuous improvement.

Skills

Analytical skills

Stakeholder engagement

Incident management

Payment systems knowledge

Live application support

Risk & QA awareness

Prior experience in operations

Education

Tertiary qualifications

Equivalent industry experience

Job description

Life @ AP+

We are one connected team in pursuit of one inspiring purpose - to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You'll be encouraged to bring your big ideas forward and make a difference through your work, taking steps forward in your career whilst still having room for fun, friendships and flexibility in your daily life.

We're driven by our core values: Lead with Heart, Learn for Tomorrow and Live our Legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We're ready to help you do it.

The Purpose

As a Payments Operations Analyst, you'll play a key role in supporting the operational integrity and performance of Australia's payments ecosystem. Working within our Operations & Delivery team, you'll help ensure payment systems run smoothly, support the onboarding of new members and provide ongoing operational support to existing participants.

This role combines operational analysis, incident management and stakeholder engagement to help maintain resilient, high-performing payment services. You'll work across teams to resolve issues, improve processes and deliver an exceptional experience for our members, while contributing to the continuous improvement of one of Australia's most critical payment infrastructures.

This role is responsible for:

• Supporting the operational performance and availability of AP+'s payment systems and services.
• Analysing operational data and producing reporting that drives informed decision-making and continuous improvement.
• Supporting the onboarding of new members and providing operational assistance to existing participants.
• Investigating, managing and coordinating the resolution of operational incidents, problems and application issues.
• Contributing to operational risk management, quality assurance activities and compliance with internal standards.
• Identifying trends, root causes and opportunities to improve operational processes and service performance.
• Working closely with internal teams and external stakeholders to resolve enquiries, manage issues and maintain strong working relationships.
• Maintaining operational documentation and supporting continuous improvement initiatives across the Payments Operations function.

To be successful in this role you'll need to demonstrate:

• Experience in an Operations Analyst, Payments Operations or similar operational support role.
• Strong analytical skills with the ability to interpret operational data, identify trends and recommend improvements.
• Experience supporting live applications, incident management and operational problem resolution.
• Knowledge of payment systems, financial services or technology environments would be highly regarded.
• An understanding of operational risk, quality assurance and continuous improvement principles.
• Excellent stakeholder engagement and communication skills, with the ability to work effectively across business and technical teams.
• A proactive approach, strong attention to detail and the ability to manage competing priorities in a fast-paced operational environment.
• Relevant tertiary qualifications or equivalent industry experience, with approximately four or more years' experience in a comparable operations role

At AP+, we believe in the power of passion, pride, and purpose. Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.

AP+ are not partnering with Recruitment agencies for this role.