Payment Solutions Specialist

Peninsula Australia; Sydney; Vor Ort; AUD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Enhanced Leave

Profit Sharing

Super Service MVP Awards

Career Pathways

Education Assistance Program

Bright Exchange

Health & Wellness voucher

Social Club

Zusammenfassung

Peninsula Australia is seeking a credit/collections professional to manage a portfolio of ~500 clients and drive timely payments. You will proactively resolve overdue balances, handle disputes, and ensure interactions occur within defined SLAs.

Expect collaboration with Accounts Receivable, Customer Experience and Retention teams. Ideal candidates have proven credit/collections experience, strong communication, attention to detail, and a positive attitude to deliver results in a dynamic

Qualifikationen

• Background in credit or collections.
• Experience with complaints handling, retention or dispute resolution.
• Excellent written and verbal communication.
• Strong eye for detail.
• Can-do attitude with proactive mindset.

Aufgaben

• Manage a dedicated portfolio of approximately 500 clients.
• Proactively manage overdue debts and implement effective solutions.
• Dispute resolution for missed or overdue payments.
• Ensure client contact within set SLAs and KPIs.
• Collaborate with Accounts Receivable, Customer Experience and Retention teams.

Kenntnisse

Credit experience

Collections

Complaints handling

Communication skills

Attention to detail

Positive attitude

Jobbeschreibung

At Peninsula, we’re proud to be a Great Place to Work certified company. Our people stay because they are rewarded, valued and trusted to make an impact. Backed by one of the world’s largest privately-owned business services groups, we're Australia’s No.1 Specialists in HR, Employment Relations and Health & Safety advisory.

What you’ll be doing:

• Managing a dedicated portfolio of approximately 500 clients
• Proactively managing overdue debts and implementing effective solutions.
• Dispute resolution for missed or overdue payments
• Working with pace and precision to ensure clients are contacted within set SLAs and KPIs
• Collaborating with various teams, including Accounts Receivable, Customer Experience and Retention.

What you’ll bring:

• A proven track record in credit or collections
• Experience with complaints handling, retention or dispute resolution.
• Exceptional communication skills both written and verbal
• A strong eye for detail
• A "can do" positive attitude to deliver results.

What’s in it for you:

You will be joining a global brand with local impact and career opportunities across ANZ and beyond. With unparalleled career pathways to ensure your progression, this is coupled with our Peninsula Perks which include:

• Enhanced Leave: Start with up to 25 days leave in your first year and earn more as your career grows—up to 31 days after 5 years!
• Profit Sharing: Share in the success of the business with an annual bonus.
• Super Service & MVP Awards: Earn $1000 and enjoy a day off as a reward for demonstrating our values.
• Career Pathways: Take your career further with a structured development path and opportunities to grow into management, training and beyond!
• Education Assistance Program: We support your professional development with ongoing education assistance.
• Bright Exchange: Access exclusive discounts on hundreds of products and services.
• Health & Wellness: Enjoy a $250 voucher, gym discounts, and more!
• Social Club: Enjoy monthly events to stay connected and have some fun along the way!

At Peninsula, we care about creating an inclusive workplace and celebrate diversity. We are proud to be an equal-opportunity employer.