Strategic Payments & Collections Specialist

Peninsula Australia; Sydney; Sur place; AUD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Enhanced Leave

Profit Sharing

Super Service MVP Awards

Career Pathways

Education Assistance Program

Bright Exchange

Health & Wellness voucher

Social Club

Résumé du poste

Peninsula Australia is seeking a credit/collections professional to manage a portfolio of ~500 clients and drive timely payments. You will proactively resolve overdue balances, handle disputes, and ensure interactions occur within defined SLAs.

Expect collaboration with Accounts Receivable, Customer Experience and Retention teams. Ideal candidates have proven credit/collections experience, strong communication, attention to detail, and a positive attitude to deliver results in a dynamic

Qualifications

• Background in credit or collections.
• Experience with complaints handling, retention or dispute resolution.
• Excellent written and verbal communication.
• Strong eye for detail.
• Can-do attitude with proactive mindset.

Responsabilités

• Manage a dedicated portfolio of approximately 500 clients.
• Proactively manage overdue debts and implement effective solutions.
• Dispute resolution for missed or overdue payments.
• Ensure client contact within set SLAs and KPIs.
• Collaborate with Accounts Receivable, Customer Experience and Retention teams.

Connaissances

Credit experience

Collections

Complaints handling

Communication skills

Attention to detail

Positive attitude

Description du poste

Peninsula Australia is seeking a credit/collections professional to manage a portfolio of ~500 clients and drive timely payments. You will proactively resolve overdue balances, handle disputes, and ensure interactions occur within defined SLAs.

Expect collaboration with Accounts Receivable, Customer Experience and Retention teams. Ideal candidates have proven credit/collections experience, strong communication, attention to detail, and a positive attitude to deliver results in a dynamic