Patron Communications Lead – Australian Open 2027

Tennis Australia Limited; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Tickets to the Australian Open

Health & wellbeing benefits

Onsite gym and parking

Sponsorship discounts

Job summary

Tennis Australia Limited is seeking a Patron Communications Specialist – Digital Content for the Australian Open 2027. You will manage patron-facing content across our digital touchpoints, ensuring accurate information, clear navigation, and engaging experiences for spectators.

The role requires flexibility during the December–February summer period and collaboration with Marketing, Product and Operations teams.

Qualifications

• Experience creating clear, customer-focused digital content across web and apps.
• Excellent writing and editing accuracy with attention to detail.
• Coordinate content across multiple channels and teams.
• Experience with CMS platforms such as Drupal is desirable.
• Flexible with working hours for seasonal event delivery.

Responsibilities

• Own patron-facing content across AO websites, AO App and Digital Map.
• Create and maintain accurate, consistent content with stakeholders.
• Coordinate cross-channel updates to amplify AO programming and experiences.
• Support onsite patron experience with up-to-date information.
• Use insights to optimise content and patron experience.

Skills

Content creation

Editorial writing

Cross-channel coordination

Stakeholder management

Attention to detail

AI tools exposure

Tools

Drupal CMS

Job description

Tennis Australia Limited is seeking a Patron Communications Specialist – Digital Content for the Australian Open 2027. You will manage patron-facing content across our digital touchpoints, ensuring accurate information, clear navigation, and engaging experiences for spectators.

The role requires flexibility during the December–February summer period and collaboration with Marketing, Product and Operations teams.