Patron Communications Specialist

Tennis Australia; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Tickets to the Australian Open

Health & wellbeing benefits

Onsite gym and parking

Sponsorship discounts

Job summary

Tennis Australia Limited is seeking a Patron Communications Specialist – Digital Content for the Australian Open 2027. You will manage patron-facing content across our digital touchpoints, ensuring accurate information, clear navigation, and engaging experiences for spectators.

The role requires flexibility during the December–February summer period and collaboration with Marketing, Product and Operations teams.

Qualifications

• Experience creating clear, customer-focused digital content across web and apps.
• Excellent writing and editing accuracy with attention to detail.
• Coordinate content across multiple channels and teams.
• Experience with CMS platforms such as Drupal is desirable.
• Flexible with working hours for seasonal event delivery.

Responsibilities

• Own patron-facing content across AO websites, AO App and Digital Map.
• Create and maintain accurate, consistent content with stakeholders.
• Coordinate cross-channel updates to amplify AO programming and experiences.
• Support onsite patron experience with up-to-date information.
• Use insights to optimise content and patron experience.

Skills

Content creation

Editorial writing

Cross-channel coordination

Stakeholder management

Attention to detail

AI tools exposure

Tools

Drupal CMS

Job description

Job Description

At Tennis Australia, we’re creating a more playful world through tennis – for everyone. From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.

We’re a team of imaginative and passionate people who believe in the power of sport to make a difference.

Want your chance to make a mark on a world-class, record-breaking event? We are hiring for Patron Communications Specialists to join our team to deliver the Australian Open 2027.

As these are seasonal roles, we require full availability and flexibility across the summer months, December – February. If you’re ready to help us serve up real impact, we’d love to hear from you.

We’re committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds.

About the role

The Patron Communications Specialist – Digital Content will manage and deliver clear, engaging and customer-focused content across the AO website, app and Digital Map.

Working across the business, the role will ensure patrons can easily find the information they need to plan and navigate their AO experience, while amplifying programming and experiences across the precinct to help patrons discover what’s on and make the most of their visit.

In this role you will be responsible for:

• Own patron-facing content across AO websites, the AO App and Digital Map, covering key visitor information, programs, facilities and experiences.
• Create and maintain accurate, consistent content, collaborating with Product, Marketing, Operations, Experience Design and other stakeholders to validate information.
• Coordinate cross-channel updates and promotion across web, app, Digital Map, social and other channels to amplify key AO programming and experiences.
• Support onsite patron experience, maintaining Capture as the source of truth and contributing to daily programming briefings so staff have accurate information.
• Use audience insights and performance data to optimise content, channel performance and the overall patron experience.

About you

To be successful in this role you will:

• Experience structuring information clearly and creating engaging, customer-focused content across websites, apps or digital platforms.
• Excellent writing, editing and proofreading skills, with a high level of accuracy and attention to detail.
• Ability to coordinate content across multiple channels, including planning and supporting content amplification with Marketing, Social and other teams.
• Confident working with diverse stakeholders, managing competing priorities and delivering to tight deadlines in a fast-paced environment.
• Experience with CMS platforms such as Drupal is desirable, alongside exposure in using AI tools and emerging technologies (e.g. AI concierge/chatbot capabilities) to improve how customers find information and engage with digital content.
• Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia

What’s to love?

• Career development with a range of formal education and on the job training opportunities
• Tickets to the Australian Open
• Health & wellbeing benefits, including access to CorePlus Pilates and other wellbeing initiatives
• Onsite gym, tennis facilities & free onsite car parking
• A range of discounts from our sponsorship partners

Applications close Friday 9th October 2026 however we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.

Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.

We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities.

If you need assistance or adjustments to fully participate in the application process, please contact [e-mail].