Patron Communications Specialist

TA001 Tennis Australia Limited; Australia; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Tickets to the Australian Open

Health & wellbeing benefits

Onsite gym, tennis facilities & free停车

Discounts from sponsorship partners

Job summary

Tennis Australia is seeking a Patron Communications Specialist to own patron-facing content across AO websites, the AO App and Digital Map, ensuring accurate, engaging information for visitors during the Australian Open 2027 season.

You will coordinate cross-channel updates with Marketing, Product and Operations, use audience insights to optimise content, and support on-site patron experiences with timely programming briefings.

Qualifications

• Experience structuring information clearly for digital platforms.
• Excellent writing and proofreading with high accuracy.
• Coordinate content across websites, apps, and social channels.
• Ability to work with diverse stakeholders and manage competing priorities.
• Experience with CMS platforms such as Drupal is desirable; exposure to AI tools can enhance content delivery.

Responsibilities

• Own patron-facing content across AO websites, AO App and Digital Map.
• Create and maintain accurate, consistent content with cross-functional validation.
• Coordinate cross-channel updates to amplify AO programming and experiences.
• Support onsite patron experience and contribute to daily programming briefings.
• Use audience insights and performance data to optimise content and patron experience.

Skills

Content structuring

Creative writing

Editing & proofreading

Cross-channel coordination

Stakeholder management

CMS experience (Drupal)

AI tools exposure

Tools

Drupal

Job description

Job Description At Tennis Australia, we're creating a more playful world through tennis - for everyone. From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court. We're a team of imaginative and passionate people who believe in the power of sport to make a difference. Want your chance to make a mark on a world-class, record-breaking event? We are hiring for Patron Communications Specialists to join our team to deliver the Australian Open 2027. As these are seasonal roles, we require full availability and flexibility across the summer months, December - February. If you're ready to help us serve up real impact, we'd love to hear from you. We're committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds.

About the role

• Own patron-facing content across AO websites, the AO App and Digital Map, covering key visitor information, programs, facilities and experiences.
• Create and maintain accurate, consistent content, collaborating with Product, Marketing, Operations, Experience Design and other stakeholders to validate information.
• Coordinate cross-channel updates and promotion across web, app, Digital Map, social and other channels to amplify key AO programming and experiences.
• Support onsite patron experience, maintaining Capture as the source of truth and contributing to daily programming briefings so staff have accurate information.
• Use audience insights and performance data to optimise content, channel performance and the overall patron experience.

About you

• Experience structuring information clearly and creating engaging, customer-focused content across websites, apps or digital platforms.
• Excellent writing, editing and proofreading skills, with a high level of accuracy and attention to detail.
• Ability to coordinate content across multiple channels, including planning and supporting content amplification with Marketing, Social and other teams.
• Confident working with diverse stakeholders, managing competing priorities and delivering to tight deadlines in a fast-paced environment.
• Experience with CMS platforms such as Drupal is desirable, alongside exposure in using AI tools and emerging technologies (e.g. AI concierge/chatbot capabilities) to improve how customers find information and engage with digital content.
• Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia

What's to love?

• Career development with a range of formal education and on the job training opportunities
• Tickets to the Australian Open
• Health & wellbeing benefits, including access to CorePlus Pilates and other wellbeing initiatives
• Onsite gym, tennis facilities & free onsite car parking
• A range of discounts from our sponsorship partners

You must hold (or be willing to obtain) a current Police Check and Working with Children Check.

We employ passionate people from various fields including: sports administration, coaching, media, legal, finance, information technology, marketing, sponsorship, people and culture, broadcast, events and ticketing.

If you are looking to take the next step in your career and want to put your skills on display in the best game, why not show us what you're made of? The ball is in your court!

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

Applications close Friday 9th October 2026 however we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.