Patron Communications & Experience Lead

TA001 Tennis Australia Limited; Australia; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Tickets to the Australian Open

Health & wellbeing benefits

Onsite gym, tennis facilities & free停车

Discounts from sponsorship partners

Job summary

Tennis Australia is seeking a Patron Communications Specialist to own patron-facing content across AO websites, the AO App and Digital Map, ensuring accurate, engaging information for visitors during the Australian Open 2027 season.

You will coordinate cross-channel updates with Marketing, Product and Operations, use audience insights to optimise content, and support on-site patron experiences with timely programming briefings.

Qualifications

• Experience structuring information clearly for digital platforms.
• Excellent writing and proofreading with high accuracy.
• Coordinate content across websites, apps, and social channels.
• Ability to work with diverse stakeholders and manage competing priorities.
• Experience with CMS platforms such as Drupal is desirable; exposure to AI tools can enhance content delivery.

Responsibilities

• Own patron-facing content across AO websites, AO App and Digital Map.
• Create and maintain accurate, consistent content with cross-functional validation.
• Coordinate cross-channel updates to amplify AO programming and experiences.
• Support onsite patron experience and contribute to daily programming briefings.
• Use audience insights and performance data to optimise content and patron experience.

Skills

Content structuring

Creative writing

Editing & proofreading

Cross-channel coordination

Stakeholder management

CMS experience (Drupal)

AI tools exposure

Tools

Drupal

Job description

Tennis Australia is seeking a Patron Communications Specialist to own patron-facing content across AO websites, the AO App and Digital Map, ensuring accurate, engaging information for visitors during the Australian Open 2027 season.

You will coordinate cross-channel updates with Marketing, Product and Operations, use audience insights to optimise content, and support on-site patron experiences with timely programming briefings.