Premium Hospitality & Events Lead

TA001 Tennis Australia Limited; Adelaide; Presencial; AUD 110.000 - 150.000; Jornada completa

Descripción de la vacante

Tennis Australia Limited invites applications for the Premium Experiences Lead to own Adelaide International premium hospitality, ensuring a seamless guest journey from enquiry to event delivery across seating, dining and F&B packages.

You will lead the Patron Services team, coordinate with contracted caterers and internal stakeholders to meet standards, timelines and budget, delivering world-class hospitality for premium guests and VIPs across sessions.

Formación

• Tertiary qualification in sales, business studies or a related area.
• 3–5 years' experience in a non-retail sales role, with sports or events sales experience highly desirable.
• Relevant event planning, culinary arts or hospitality management certifications are desirable.
• RSA Approved Manager Licence, or willingness to obtain.
• Working with Children Check SA, or willingness to obtain.
• National Police Clearance, or willingness to obtain.

Responsabilidades

• Manage premium hospitality sales from enquiry through to completion, including bookings, payments, inbound and outbound leads, partner and VIP holds.
• Build and maintain strong client relationships while identifying new commercial opportunities across corporate, VIP, premium attendee and fan markets.
• Lead the delivery of the Premium Experience program, working closely with the contracted caterer and internal stakeholders across food & beverage, fit‑out, branding and wayfinding.
• Coordinate VIP hospitality allocations, sponsor obligations, RSVPs and key attendee requirements across sessions.
• Recruit and brief hosts and coordinate entertainment within hospitality areas to support seamless VIP experiences.
• Lead the Patron Services team, including recruitment of supervisors and volunteer ushers.
• Develop operational plans and post orders for the front‑of‑house team, with a focus on patron flow, wayfinding, seating and session changeovers.
• Train and support the front‑of‑house team to deliver a high‑quality experience for patrons while maintaining awareness of emergency procedures.

Conocimientos

Hospitality sales

Event operations

Client relationships

Sales strategy development

Educación

Bachelor's or higher in sales or business

Descripción del empleo

Tennis Australia Limited invites applications for the Premium Experiences Lead to own Adelaide International premium hospitality, ensuring a seamless guest journey from enquiry to event delivery across seating, dining and F&B packages.

You will lead the Patron Services team, coordinate with contracted caterers and internal stakeholders to meet standards, timelines and budget, delivering world-class hospitality for premium guests and VIPs across sessions.