VIP Hospitality & Experiences Lead

Tennis Australia Limited; Adelaide; On-site; AUD 60,000 - 100,000; Full time

Job summary

Tennis Australia Limited in Adelaide is seeking a Premium Experiences Lead to own the Adelaide International premium hospitality, guiding the customer journey from enquiry to event delivery across seating, dining and food & beverage packages.

You will work with the contracted caterer and internal stakeholders to meet standards, timelines and budget, while leading the Patron Services team to ensure world-class on-site experiences.

Qualifications

• Experience in hospitality sales within sport or events.
• Ability to develop and execute sales strategies and proposals.
• Excellent organisation, attention to detail and deadlines.
• Knowledge of corporate entertainment and sponsorship environments.
• Experience delivering large-scale hospitality programs.
• Ability to improve F&B performance through innovation.
• Strong communication and stakeholder management.
• Customer-focused with track record delivering high-quality experiences.

Responsibilities

• Manage premium hospitality sales from enquiry through to completion, including bookings, payments, inbound and outbound leads, partner and VIP holds.
• Build and maintain strong client relationships while identifying new commercial opportunities across corporate, VIP, premium attendee and fan markets.
• Lead the delivery of the Premium Experience program, working closely with the contracted caterer and internal stakeholders across food and beverage, fit-out, branding and wayfinding.
• Coordinate VIP hospitality allocations, sponsor obligations, RSVPs and key attendee requirements across sessions.
• Recruit and brief hosts and coordinate entertainment within hospitality areas to support seamless VIP experiences.
• Lead the Patron Services team, including recruitment of supervisors and volunteer ushers.
• Develop operational plans and post orders for the front-of-house team, with a focus on patron flow, wayfinding, seating and session changeovers.
• Train and support the front-of-house team to deliver a high-quality experience for patrons while maintaining awareness of emergency procedures.

Skills

Hospitality sales

Sales strategy

Client relationships

Organisation

Stakeholder management

Communication

Customer focus

Education

Tertiary qualification in sales/business studies or related area

Job description

Tennis Australia Limited in Adelaide is seeking a Premium Experiences Lead to own the Adelaide International premium hospitality, guiding the customer journey from enquiry to event delivery across seating, dining and food & beverage packages.

You will work with the contracted caterer and internal stakeholders to meet standards, timelines and budget, while leading the Patron Services team to ensure world-class on-site experiences.