Premium Hospitality & Experiences Lead

tennis; Adelaide; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Tennis Australia, based in Adelaide, seeks a Premium Experiences Lead to own the delivery of the Adelaide International premium hospitality, spanning seating, dining and food & beverage packages. You will collaborate with the contracted caterer and internal stakeholders to meet standards, timelines and budget.

You will also manage the Patron Services team, recruit hosts, coordinate VIP/sponsor obligations and oversee front-of-house operations to ensure a world-class patron experience across

Qualifications

• Demonstrated experience in hospitality sales, ideally within sport or entertainment.
• Strong ability to develop and execute sales strategies, proposals and presentations.
• Excellent organisation and attention to detail, with the ability to manage administration, systems and deadlines.

Responsibilities

• Manage premium hospitality sales from enquiry through to completion, including bookings, payments, inbound and outbound leads, partner and VIP holds.
• Build and maintain strong client relationships while identifying new commercial opportunities across corporate, VIP, premium attendee and fan markets.
• Lead the delivery of the Premium Experience program, working closely with the contracted caterer and internal stakeholders across food and beverage, fit-out, branding and wayfinding.
• Coordinate VIP hospitality allocations, sponsor obligations, RSVPs and key attendee requirements across sessions.
• Recruit and brief hosts and coordinate entertainment within hospitality areas to support seamless VIP experiences.
• Lead the Patron Services team, including recruitment of supervisors and volunteer ushers.
• Develop operational plans and post orders for the front-of-house team, with a focus on patron flow, wayfinding, seating and session changeovers.
• Train and support the front-of-house team to deliver a high-quality experience for patrons while maintaining awareness of emergency procedures.

Skills

Hospitality sales

Stakeholder management

Event delivery

Customer focus

Telesales

Sales strategy

Education

Tertiary qualification in sales or business

Job description

Tennis Australia, based in Adelaide, seeks a Premium Experiences Lead to own the delivery of the Adelaide International premium hospitality, spanning seating, dining and food & beverage packages. You will collaborate with the contracted caterer and internal stakeholders to meet standards, timelines and budget.

You will also manage the Patron Services team, recruit hosts, coordinate VIP/sponsor obligations and oversee front-of-house operations to ensure a world-class patron experience across