Administration & Support Coordinator

Healthcare Australia; Australia; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Birthday Leave

Recharge Time

24/7 Support

Salary Packaging

Study Support

The Gifting Hub

Job summary

Healthcare Australia (HCA) is seeking an organised Administration & Support Coordinator to join our Allied Health team and provide essential administrative and client support across Podiatry, Speech Pathology and Dietetics services.

The role involves coordinating with clinicians, residential aged care facilities and internal teams to keep processes smooth and ensure clients receive the right support, with a focus on data entry, scheduling and billing tasks.

Qualifications

• Previous administration experience
• Strong customer service and stakeholder engagement skills
• Excellent written and verbal communication

Responsibilities

• Liaising with residential aged care facilities, clinicians, practice managers and internal teams via phone and email
• Managing CDM referrals, Medicare billing, validation, data entry and client records
• Supporting therapist scheduling, rostering and clinician systems, including Zanda and equipment ordering
• Preparing reports and data to support business performance and identifying opportunities to improve processes and efficiency
• Providing general administrative and project support to the Operations team, including working with Finance and Accounts to resolve billing queries

Skills

Administration experience

Customer service

Stakeholder engagement

Microsoft Office

Data management

Attention to detail

Problem solving

Independent working

Tools

Zanda

Medicare billing software

Billing systems

Job description

Healthcare Australia (HCA) is a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.

As we mark over 50 years of success, our commitment to our people remains at the heart of everything we do. We prioritise a healthy work-life balance, create opportunities for career growth, and foster a workplace where every employee feels valued. Together, we play a pivotal role in shaping the future of healthcare in Australia.

Job Description

We’re looking for an organised and proactive Administration & Support Coordinator to join our Allied Health team and provide essential administrative and client support across our Podiatry, Speech Pathology and Dietetics services.

This is a varied role where you’ll work closely with clinicians, residential aged care facilities, finance teams and internal stakeholders to keep our processes running smoothly and ensure clients receive the right support.

Day to Day!

• Liaising with residential aged care facilities, clinicians, practice managers and internal teams via phone and email
• Managing CDM referrals, Medicare billing, validation, data entry and client records
• Supporting therapist scheduling, rostering and clinician systems, including Zanda and equipment ordering
• Preparing reports and data to support business performance and identifying opportunities to improve processes and efficiency
• Providing general administrative and project support to the Operations team, including working with Finance and Accounts to resolve billing queries

Lets talk about you!

You will have previous administration experience, strong customer service and stakeholder engagement skills, and excellent written and verbal communication. You will be confident using Microsoft Office, managing data and learning new systems and databases. You will have strong attention to detail, problem-solving skills and the ability to manage competing priorities, work independently and contribute to a team. Experience in healthcare, Allied Health or database administration is desirable but not essential.

Why you’ll love working with us!

• Birthday Leave – because you deserve a paid day off to celebrate you
• Recharge Time – access to extra leave
• 24/7 Support – free mental health & counselling via our EAP
• Salary Packaging – including novated leasing with Smart Group
• Study Support – financial assistance for work-related education
• The Gifting Hub – save on brands like Good Guys, Rebel, Amazon & more

To be part of a brand with heart – helping connect people to meaningful work in Australia apply for a role with us today. If you have any questions, please contact Katie Longhurst on [email protected]

Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.

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