Patient Services Officer - HC - Practice Support

Advara HeartCare; Armadale; Sur place; AUD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Full-time role

Additional annual leave option

12 weeks paid parental leave

Fitness Passport

Flare Benefits Club

Career development opportunities

Exposure to clinical testing

Résumé du poste

Advara HeartCare, a cardiology clinic in Armadale, seeks a Full-Time Patient Services Officer to handle medical reception and administrative tasks while supporting cardiac testing. You’ll be the first point of contact, coordinate appointments and assist with billing, ensuring patient records are accurate and confidential.

The role combines front-desk duties with hands-on clinical support and ECG-related tasks, offering variety and growth in a supportive team.

Qualifications

• Experiences in medical reception or healthcare administration.
• Willingness to learn cardiac testing procedures.
• Strong communication and organisational skills.

Responsabilités

• Greet patients, manage calls and appointment bookings.
• Coordinate patient appointments and cardiac investigations.
• Assist with billing, payments and documentation.
• Maintain patient records with confidentiality and accuracy.
• Support clinical staff and ensure smooth clinic operations.

Connaissances

Medical reception

Healthcare admin

Cardiac testing

Communication skills

Organised / detail-oriented

Outils

EMR systems

Description du poste

Our Best Starts with You

Love making a difference to patients and being part of a great clinical team? Join Advara HeartCare as a Full-Time Patient Services Officer based at our Armadale clinic.

This is a varied and rewarding role that combines medical reception and administration with hands‑on cardiac diagnostic testing. You’ll be an important part of the patient journey, helping ensure our clinic runs smoothly while supporting our cardiologists and clinical team in delivering high‑quality cardiac care.

If you enjoy working with people, have an interest in cardiac health and thrive in a role where no two days are the same, we’d love to hear from you.

What you’ll be doing

Patient Services & Medical Reception

• Welcoming patients and providing a friendly, professional first point of contact.
• Managing incoming calls, patient enquiries and appointment bookings.
• Coordinating patient appointments and cardiac investigations.
• Processing referrals, maintaining patient records and managing relevant documentation.
• Supporting billing, payments and other administrative tasks as required.
• Communicating with patients, referring practitioners and healthcare professionals.
• Ensuring patient information is handled accurately and confidentially.
• Supporting efficient clinic operations and a positive patient experience.

Cardiac Testing & Clinical Support

• Performing ECGs and other cardiac diagnostic tests within your training and scope of practice.
• Preparing patients for cardiac investigations and explaining procedures clearly and compassionately.
• Assisting with cardiac testing, including Holter monitoring and ambulatory blood pressure monitoring, as required.
• Preparing, checking and maintaining cardiac equipment in accordance with clinical protocols.
• Accurately recording and processing test information for review by the clinical team.
• Following infection prevention, workplace health and safety, and patient confidentiality requirements.
• Working closely with cardiologists and clinical staff to support the delivery of safe, high‑quality care.

What you’ll bring

We’re looking for someone who:

• Has a genuine passion for patient care.
• Ideally has previous experience in medical reception, healthcare administration, cardiac testing or a similar healthcare role.
• Is willing to develop their cardiac testing skills.
• Demonstrates excellent communication and interpersonal skills.
• Is organised, detail‑oriented and able to manage competing priorities.
• Is comfortable using computers, electronic medical records and clinical systems.
• Can work independently while contributing positively to a multidisciplinary team.
• Demonstrates empathy, professionalism and a patient‑centred approach.
• Is adaptable and enjoys working across both administrative and clinical responsibilities.
• Is committed to maintaining patient privacy, safety and confidentiality.

On the job training will be provided to the right applicant.

Why Advara HeartCare?

At Advara HeartCare, your impact matters. You’ll be part of a supportive and collaborative team committed to providing exceptional patient experiences and quality cardiac care.

Plus:

• Full‑time, stable employment.
• Option to purchase additional annual leave.
• 12 weeks paid parental leave.
• Fitness Passport and Flare Benefits Club.
• Career development and learning opportunities.
• Exposure to both medical administration and cardiac diagnostic services.
• A supportive and connected team culture.

Ready to join us?

If you’re passionate about healthcare, enjoy building positive relationships with patients and are looking for a diverse role combining medical administration and cardiac testing, we’d love to hear from you.