Medical Receptionist - HC - Practice Support

Advara HeartCare; Northern Beaches Council; On-site; AUD 55,000 - 72,000; Full time

Benefits offered by this job

4-day work week option

Additional annual leave

12 weeks parental leave

Collaborative team environment

Job summary

Advara HeartCare is seeking a Medical Receptionist for a permanent full-time role in New South Wales. A 4-day week may be considered for the right candidate, with Tuesdays and Fridays as mandatory workdays and other days flexible.

In this role you will manage front desk operations, patient appointments, and the clinic diary, while supporting the Practice Manager and contributing to a high-performing patient-centred team delivering exceptional cardiovascular care.

Qualifications

• 3+ years' experience in health administration or medical reception.
• Experience with cardiac testing workflows and reporting preferred.
• Excellent time management and multi-tasking skills.
• Ability to work independently and in a multidisciplinary team.

Responsibilities

• Manage front desk operations and patient appointments daily.
• Maintain diary and schedule testing and hospital appointments.
• Handle site finances including daily reconciliation and billing.
• Foster a collaborative team culture and support clinic initiatives.
• Support the Practice Manager and improve service access.

Skills

Leadership

Patient care

Time management

Teamwork

Job description

Our Best Starts with You!

We have an exciting opportunity for a

Our Best Starts with You!

We have an exciting opportunity for a Medical Receptionist to join us on a permanent full-time basis. This is a full-time position; however, we are open to a 4-day work week for the right candidate. Tuesdays and Fridays are mandatory workdays, with the remaining days flexible across Monday, Wednesday, and Thursday. Also known as the Patient Services Officer, you will have proven leadership skills, ensuring a high level of staff engagement to empower all staff to deliver outstanding clinical outcomes and support of business outcomes. This support role to the Practice Manager, will be fundamental in ensuring the continual development of an outstanding local team and support the clinical services at the practice.

What You’ll Do

• Daily operational management of the front desk which includes but is not limited to general reception and administrative services for the clinic including answering phones, making and managing patient appointments
• Effective diary management incorporating consultation and testing appointments in line with utilisation targets, key performance indicators and administrative protocols for appointments, testings and hospitals admissions
• Effective management of the financial requirements of the site, including daily reconciliation, billing, banking and month end
• Drive a dynamic and innovative culture within the team where individuals inspire each other to continuously deliver exceptional outcomes and care for our patients
• Actively support the Practice Manager and champion clinic initiatives to drive culture, quality, efficiency and access to services.

Who You Are

• Demonstrated understanding and an ability to provide superior patient care and stakeholder customer service
• Strong leadership skills with experience in leading a team by displaying and inspiring confidence in and demonstrating behaviours in accordance with Advara HeartCare’s values
• 3+ year’s equivalent experience in the health professional industry
• Strong knowledge of relevant workflows for all cardiac testing and reporting
• Excellent time management and multi-tasking skills
• Proven experience to work effectively both independently and collaboratively in a multidisciplinary team environment.

What’s In It For You

• 4-day work week may be considered for the right candidate.
• Purchase additional annual leave as part of our annual leave scheme
• Range of benefits such as 12 weeks paid parental leave
• Work with a connected, collaborative team
• The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for treatments of heart & sleep disease.

Who We Are

At Advara HeartCare, we're united by one purpose—to improve Australia's heart health. As Australia's largest privately owned cardiology provider, with more than 90 centres and over 100 cardiologists nationwide, we've spent more than 20 years delivering exceptional cardiovascular care. We're proud of our reputation for clinical excellence, innovation and outstanding patient experiences, and we're continuing to build something even better. We know our success is driven by our people. That's why we're committed to creating a workplace where you feel supported, valued and empowered to thrive.

Advara HeartCare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels respected, valued and supported. We encourage applications from people of all backgrounds, experiences and communities