Medical Receptionist

Colonial Group; Adelaide; Presencial; AUD 52 000 - 68 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work arrangements

Paid parental leave

Career development

Resumo da oferta

Advara HeartCare is seeking a Medical Receptionist to be the welcoming face of our clinics and support patients throughout their healthcare journey while assisting our clinical teams with high-quality cardiac care. You will manage appointments, triage enquiries, and help maintain accurate patient records in a busy cardiac environment.

You will bring compassionate service, strong organisational skills, and the ability to work independently or as part of a team.

Qualificações

• Proven experience in medical reception, administration, or customer service.
• Ability to work independently and in a busy team.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication; professional phone manner.
• Proficient with Microsoft Office and basic practice software.

Responsabilidades

• Providing professional, compassionate, and friendly service to patients, referrers, and visitors.
• Managing the daily operations of the reception desk, including answering calls, responding to enquiries, and scheduling patient appointments.
• Coordinating consultation, diagnostic testing, and hospital admission bookings while maintaining diary management.
• Ensuring all administrative tasks are completed accurately, efficiently, and in line with practice protocols.
• Maintaining patient records with accuracy and attention to detail.
• Supporting the clinical team with ECGs and cardiac monitor fittings (training provided).
• Contributing to a collaborative team environment focused on outstanding patient care and operational excellence.

Conhecimentos

Medical reception

Customer service

Organisational skills

Attention to detail

Communication skills

Microsoft Office

Practice software

Driver's licence

Ferramentas

Microsoft Office

Medical practice software

Descrição da oferta de emprego

Want to move Australia's heart health forward? Our team is our impact. Our people are our future. Join something special at Advara HeartCare.

Our Best Starts with You

At Advara HeartCare, we're building something important. Something special.

For more than 20 years, our Australian-owned business has earned a proud reputation for delivering exceptional patient care and quality clinical outcomes. Today, we're Australia's largest cardiology provider, with more than 90 centres and over 100 cardiologists dedicated to improving heart health across the country.

As we continue to grow, we're shaping a future where world-class cardiac care is the standard. We know we can only achieve this through our incredible people, which is why we're committed to creating a workplace where you feel supported, valued, and empowered to thrive.

Your Impact, With Us

As our Medical Receptionist, you'll be the welcoming face of our clinic and play a vital role in delivering an exceptional patient experience. Combining outstanding customer service with strong administrative skills, you'll support patients throughout their healthcare journey while helping our clinical teams deliver high-quality cardiac care.

Your responsibilities will include:

• Providing professional, compassionate, and friendly service to patients, referrers, and visitors.
• Managing the daily operations of the reception desk, including answering calls, responding to enquiries, and scheduling patient appointments.
• Coordinating consultation, diagnostic testing, and hospital admission bookings while maintaining efficient diary management and clinic utilisation.
• Ensuring all administrative tasks are completed accurately, efficiently, and in accordance with practice protocols.
• Maintaining patient records with a high level of accuracy and attention to detail.
• Supporting the clinical team with ECGs and cardiac monitor fittings (full training will be provided).
• Contributing to a collaborative team environment focused on delivering outstanding patient care and operational excellence.

What You'll Bring

To be successful in this role, you'll have:

• A genuine passion for delivering exceptional patient care and customer service.
• Previous experience in a medical reception, administration, or customer service environment.
• The ability to work both independently and collaboratively within a busy team.
• Strong organisational skills with excellent attention to detail and the ability to manage competing priorities.
• Excellent written and verbal communication skills.
• A professional and confident phone manner with the ability to manage a variety of patient enquiries.
• Sound computer skills, including Microsoft Office and the ability to quickly learn medical practice software.
• Flexibility to travel between our clinics when required (a current driver's licence and reliable vehicle would be advantageous).

What Will Set You Apart

We're looking for someone who is:

• Positive, adaptable, and committed to delivering exceptional service.
• Eager to learn and develop new skills.
• Collaborative and supportive, with a willingness to contribute to team success.
• Passionate about making a genuine difference in patients' lives every day.

Why Join Advara HeartCare?

At Advara HeartCare, we're a values-driven organisation where every person matters. Whatever your role, you'll make a meaningful contribution to improving heart health across Australia.

When you join us, you'll enjoy:

Your Impact: Use your skills to improve patient outcomes while working for Australia's leading cardiology provider.

Your Growth: Access ongoing learning opportunities defined career pathways, and professional development in a growing healthcare organisation.

Your Voice: Be part of a supportive culture where your ideas are valued, your contributions are recognised, and your career aspirations matter.

Employee Benefits

In addition to meaningful work and a supportive team environment, you'll enjoy:

• Working with one of Australia's leading providers of cardiac diagnostics and treatment.
• Flexible working arrangements to help you achieve work-life balance.
• The option to purchase additional annual leave.
• Up to 12 weeks of paid parental leave.
• A collaborative, connected, and inclusive team culture.
• Ongoing career development opportunities within the cardiac healthcare industry.
• Access to clearly defined career pathways and opportunities for internal progression.

Ready to Shape Our Future While Building Yours?

At Advara HeartCare, we're building something important—and we'd love you to be part of it.

If you're passionate about providing exceptional patient care and want to join an organisation making a real difference to Australia's heart health, we'd love to hear from you.

Advara HeartCare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels respected, valued, and supported. We welcome applications from people of all backgrounds, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.