Patient Services Officer / Medical Receptionist

Advara; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Job summary

Advara HeartCare, Australia\u2019s leading cardiology provider, is seeking a Patient Services Officer for our Balwyn clinic with travel to other sites.

You will deliver warm, professional admin support, manage bookings, liaise with hospital staff, and ensure smooth patient experiences.

If you value patient care, teamwork, and accurate billing in a fast-paced healthcare environment, join us and help shape our future.

Qualifications

• Experience in administration or customer service, ideally in healthcare or aged care
• Strong time management and prioritisation skills
• Excellent communication skills with the ability to support patients sensitively
• Confidence in billing/receipting medical accounts (Medicare and DVA experience preferred)
• Ability to work independently and as part of a team in a fast-paced environment

Responsibilities

• You’ll be the first point of contact for patients, helping ensure their experience is smooth, respectful, and informed
• Managing appointment bookings, rescheduling, and patient communications
• Liaising with hospital staff, doctors, and clinical teams
• Checking patient GP referrals and Medicare data for accuracy
• Answering incoming calls promptly and professionally
• Processing billing and receipting for patient accounts, including Medicare and DVA
• Supporting the team with efficient use of Health Track system

Skills

Administration experience

Time management

Communication skills

Billing/receipting experience

Teamwork

Tools

Health Track system

Job description

Want to improve Australia’s heart health? Our team is our impact and our future. Join something special at Advara HeartCare.

Our Best Starts with You!

At Advara HeartCare, we're united by one purpose—to improve Australia's heart health.

As Australia's largest privately owned cardiology provider, with more than 90 centres and over 100 cardiologists nationwide, we've spent more than 20 years delivering exceptional cardiovascular care. We're proud of our reputation for clinical excellence, innovation and outstanding patient experiences, and we're continuing to build something even better.

We know our success is driven by our people. That's why we're committed to creating a workplace where you feel supported, valued and empowered to thrive.

Your Impact, With Us

As our valued Patient Services Officer (Medical Receptionist), you’ll provide warm, professional, and efficient administrative support across our busy Balwyn clinic. Travel between Advara HeartCare sites is an essential part of this role, and you may also be required to provide short-term administrative support at other practices when needed.

You’ll be the first point of contact for many of our patients, helping ensure their experience is smooth, respectful, and informed making a meaningful difference from the moment they walk through the door.

You’ll make a meaningful impact by:

• Managing appointment bookings, rescheduling, and patient communications
• Liaising with hospital staff, doctors, and clinical teams
• Checking patient GP referrals and Medicare data for accuracy
• Answering incoming calls promptly and professionally
• Processing billing and receipting for patient accounts, including Medicare and DVA
• Supporting the team with efficient use of our Health Track system

What You’ll Bring

To succeed in this role, you will have:

• Experience in administration or customer service, ideally in healthcare or aged care
• Strong time management and prioritisation skills
• Excellent communication skills with the ability to support patients sensitively
• Confidence in billing/receipting medical accounts (Medicare and DVA experience preferred)
• Ability to work independently and as part of a team in a fast-paced environment

We would also love you to have:

• A calm, professional attitude and a positive approach to fluctuating workloads
• A collaborative mindset and a commitment to continuous improvement
• High attention to detail and comfort with clinical administration software

Why Advara HeartCare

We’re a values-driven organisation where every person matters. Because whatever your role here, you are our impact and you are our future.

At Advara HeartCare, we care, we work together, we advance, and we deliver. When you join us, you’ll discover meaningful work, a welcoming and supportive team culture, and the opportunity to help shape our journey to something that’s even better.

Here are some of the things we hope you’ll love about working with us:

• Your impact, with us – Help improve patient care and outcomes across Australia
• Your growth, with us – Access learning and development opportunities in a fast-growing organisation
• Your voice, with us – Be heard, valued, and part of something bigger

You’ll also enjoy:

• Working with a nationally respected team of healthcare professionals
• Flexible work arrangements where possible to support work-life balance
• Performance-based recognition and support for career progression
• Access to salary packaging and wellbeing initiatives

Ready to shape our future while building yours?

Join Advara HeartCare and achieve more than you ever thought possible.

Advara HeartCare is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.