Patient Services Officer - HC - Practice Support

Advara HeartCare; City of Banyule; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

12 weeks paid parental leave

Flexible work arrangements

Collaborative and connected team environment

Job summary

Advara HeartCare is seeking a Patient Service Officer to join our team in Bundoora for a permanent full-time role. You will provide administrative support to ensure the highest quality of patient care.

The ideal candidate will have outstanding customer service skills and experience in a multi-disciplinary setting. Join us to make a meaningful impact on Australia's heart health!

Qualifications

• Demonstrated ability to provide patient care.
• Experience in a healthcare environment is preferred.
• Ability to manage a high volume of patient enquiries.

Responsibilities

• Provide friendly administrative support to staff and clinicians.
• Manage patient appointments efficiently.
• Coordinate billing and receipting processes.

Skills

Excellent patient care and customer service

Strong organisation and communication skills

Experience in billing/receipting medical accounts

Exceptional phone manner

High attention to detail

Job description

Want to improve Australia’s heart health? Our team is our impact and our future. Join us and help move Australia’s heart health and your career forward.

Our Best Starts with You!

We are seeking an energetic and professional individual to join our busy clinic at the Bundoora Consulting Suites in a permanent, full-time role.

Also known as the Patient Service Officer you are responsible for providing friendly administrative support to our staff and clinicians, booking and rescheduling testing, liaising with hospital staff and doctors.

This role reports directly to the Practice Manager and supports our vibrant team who are passionate about customer service and working collaboratively.

What You’ll Bring

To succeed in this role, you will have:

• Demonstrated ability to provide excellent patient care and customer service, ideally in a medical/healthcare environment
• Strong organisation and communication skills, with the ability to efficiently work as a proactive member of a multi-disciplinary team and the ability to nurture positive connections with patients.
• Experience in billing/receipting medical accounts, Medicare and DVA billing
• Exceptional phone manner and ability to handle a high volume of patient enquiries
• High attention to detail and the ability to adapt in a fast-paced environment

Your impact, with us

As our highly valued Patient Service Officer, you’ll use your skills and expertise to provide quality care to patients with a wide range of cardiovascular conditions.

Primarily based in Bundoora but will require occasional travel to cover other sites, you’ll play a crucial role in delivering quality reception and administrative services that meet the highest professional and company standards. Your dedication will ensure that our patients, referrers, and customers receive the professional, caring, and friendly service they deserve.

You’ll Make a Meaningful Impact By

• Act as the first point of contact and greeting patients on arrival
• Managing patient appointments for numerous Specialists across multiple sites
• Collect patient information, maintaining patient privacy and accurate data entry
• Manage a large volume of patient telephone enquiries
• Coordinate the billing and receipting of accounts to patients, Medicare and DVA
• Liaising with Specialists, Nurses, Cardiac Physiologists and peers.
• Work efficiently in a fast-paced administrative role where patient care is our focus
• Check patient GP referrals with Medicare, ensuring data accuracy
• Timely processing of correspondence to referrers and patientsRespond to incoming phone calls promptly and provide a professional service in line with expectations
• Work with colleagues and other administrative staff to achieve efficient and effective management of medical appointments and other related clinical information via the Health Track system
• Booking and confirming patients for tests and consultations.

Why Advara HeartCare

We’re a values-driven organisation where every person matters. Because whatever your role here, you are our impact, and you are our future.

At Advara HeartCare, we care, we work together, we advance, and we deliver. When you join us, you’ll discover meaningful work, a welcoming and supportive team culture, and the opportunity to help shape our journey to something that’s even better.

Here are some of the things we hope you’ll love about working with us:

• Your impact, with us.

At Advara HeartCare, you’ll use your skills to achieve better quality outcomes, deeper care and a bigger impact with an organisation that’s leading the way.

• Your growth, with us.

Develop new knowledge and skills at the cutting edge of our industry and progress your career in a fast-growing company that’s dedicated to what you do best.

• Your voice, with us.

When you join our team, you’ll be valued and heard. Truly. We’re listening to and investing in our people more than ever before, which means you get to shape our future while building yours. Because that’s how we will all thrive.

You’ll Also Enjoy a Range Of Other Benefits

• Permanent, full-time position
• The opportunity to work for one of the most influential healthcare providers, pioneering the way for innovation in cardiac diagnostics and treatment
• Work with a connected, collaborative team.
• Create the work-life balance you need with flexible work arrangements and the option to purchase additional annual leave.
• Range of benefits such as 12 weeks paid parental leave.

Don’t meet every single requirement? You don’t need to. At Advara HeartCare, we are building a diverse, inclusive workplace that fosters innovation. If you’re interested in this role, we encourage you to apply even if your past experiences don’t perfectly align with the skills we’ve listed.