Patient Services & Medical Admin Coordinator

Genesiscare; Western Australia; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Flexible casual employment

Wellbeing program

Learning and development opportunities

Health insurance discounts

Gym discounts

Job summary

GenesisCare Fiona Stanley Hospital is seeking a caring and confident Patient Services Officer (Medical Administration) in a casual capacity. You will be the welcoming face for patients, handling bookings, billing tasks, and general administration to support clinicians and deliver outstanding care.

This role emphasizes patient-centred service, confidentiality, and teamwork in a fast-paced healthcare environment.

Qualifications

• Experience in patient reception or healthcare administration preferred.
• Proactive and patient-focused service orientation.
• Ability to manage multiple tasks in a busy clinic.
• Strong communication with patients and clinicians.
• Respect for patient confidentiality and privacy.

Responsibilities

• Deliver a warm, professional and supportive experience for patients at every interaction.
• Welcome patients and visitors, providing excellent customer service in person and on the phone.
• Coordinate patient appointments and bookings to support an efficient clinic experience.
• Assist with billing, receipting and Medicare processes.
• Complete administrative tasks including data entry, record management and documentation.
• Maintain accurate patient information with strong confidentiality.

Skills

Customer service

Communication

Data entry

Confidentiality

Billing support

Tools

Billing software

Patient management system

Job description

GenesisCare Fiona Stanley Hospital is seeking a caring and confident Patient Services Officer (Medical Administration) in a casual capacity. You will be the welcoming face for patients, handling bookings, billing tasks, and general administration to support clinicians and deliver outstanding care.

This role emphasizes patient-centred service, confidentiality, and teamwork in a fast-paced healthcare environment.