Patient Services Coordinator - Medical Admin

GenesisCare; City of Frankston; On-site; AUD 40,000 - 56,000; Part time

Benefits offered by this job

Wellbeing program

Discounts (Qantas Club, gym, Bupa)

Job summary

GenesisCare Frankston is seeking a Patient Services Officer (Medical Administration) for a 9-month part-time role (2 days per week). You will support clinic operations with efficient admin and patient-facing tasks in a busy cancer care environment.

Responsibilities include scheduling appointments, processing billing at the time of service, managing patient records, and ensuring privacy-compliant documentation. You will collaborate with clinicians and admin teams to maintain smooth workflows.

Qualifications

• Patient-focused admin experience in healthcare is preferred.
• Experience with patient billing and privacy standards.
• Ability to work independently and as part of a team.

Responsibilities

• Provide day-to-day administrative support to ensure smooth clinic operations.
• Coordinate, schedule and confirm patient appointments with accuracy.
• Manage billing and receipting at the time of appointment.
• Maintain accurate data entry across clinical and admin systems.
• Prepare, scan, file and manage patient documentation per privacy standards.
• Ensure patient records are up to date and well organized.
• Support clinic workflows with proactive, organized assistance.
• Liaise with internal teams to support scheduling and processes.
• Handle competing priorities in a fast-paced, patient-focused environment.

Skills

Patient care

Customer service

Communication

Organisation

Phone etiquette

Attention to detail

Tools

Billing systems

Medicare knowledge

Job description

GenesisCare Frankston is seeking a Patient Services Officer (Medical Administration) for a 9-month part-time role (2 days per week). You will support clinic operations with efficient admin and patient-facing tasks in a busy cancer care environment.

Responsibilities include scheduling appointments, processing billing at the time of service, managing patient records, and ensuring privacy-compliant documentation. You will collaborate with clinicians and admin teams to maintain smooth workflows.