Patient Services Officer (Medical Administration)

Genesiscare; Western Australia; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Flexible casual employment

Wellbeing program

Learning and development opportunities

Health insurance discounts

Gym discounts

Job summary

GenesisCare Fiona Stanley Hospital is seeking a caring and confident Patient Services Officer (Medical Administration) in a casual capacity. You will be the welcoming face for patients, handling bookings, billing tasks, and general administration to support clinicians and deliver outstanding care.

This role emphasizes patient-centred service, confidentiality, and teamwork in a fast-paced healthcare environment.

Qualifications

• Experience in patient reception or healthcare administration preferred.
• Proactive and patient-focused service orientation.
• Ability to manage multiple tasks in a busy clinic.
• Strong communication with patients and clinicians.
• Respect for patient confidentiality and privacy.

Responsibilities

• Deliver a warm, professional and supportive experience for patients at every interaction.
• Welcome patients and visitors, providing excellent customer service in person and on the phone.
• Coordinate patient appointments and bookings to support an efficient clinic experience.
• Assist with billing, receipting and Medicare processes.
• Complete administrative tasks including data entry, record management and documentation.
• Maintain accurate patient information with strong confidentiality.

Skills

Customer service

Communication

Data entry

Confidentiality

Billing support

Tools

Billing software

Patient management system

Job description

Care to join the team?
Be the friendly face and reassuring voice that helps patients feel supported throughout their healthcare journey.

At GenesisCare Fiona Stanley Hospital, we are looking for a caring and confident Patient Services Officer (Medical Administration) to join our team in a Casual capacity.

This is an excellent opportunity for someone who enjoys helping people, thrives in a fast paced healthcare environment, and takes pride in delivering exceptional service.

As one of the first people our patients interact with, you will play an important role in creating a welcoming and positive experience while supporting our clinical team to deliver outstanding care.

More specifically, you will:

• Deliver a warm, professional and supportive experience for patients at every interaction
• Welcome patients and visitors, providing excellent customer service both in person and over the phone
• Coordinate patient appointments and bookings to support an efficient clinic experience
• Assist with billing, receipting and Medicare processes
• Complete administrative tasks including data entry, record management and documentation
• Maintain accurate patient information with a strong focus on confidentiality
• Support the day to day operations of the clinic and contribute to a well organised environment
• Work closely with clinicians and colleagues to ensure patients receive seamless care

We're interested in hearing from people who:

• Are passionate about delivering outstanding patient care and customer service
• Communicate with warmth, empathy and professionalism
• Create a positive and reassuring experience for patients and their families
• Have strong organisational skills and attention to detail
• Can manage competing priorities in a busy environment
• Enjoy working as part of a collaborative and supportive team
• Have previous medical reception, healthcare administration or customer service experience, which will be highly regarded
• Have experience with patient billing systems and Medicare processes, which will be highly regarded

Benefits of joining our team:

• Flexible casual employment with the opportunity to gain experience in a leading healthcare organisation
• Be part of a supportive team committed to delivering exceptional patient care
• Make a meaningful difference in the lives of patients every day
• Ongoing learning and development opportunities
• Comprehensive wellbeing support for you and your family, including financial, legal and counselling services
• Access to our Full Circle Wellbeing Program
• Additional employee benefits, including discounts on health insurance, gyms and more

Picture your next chapter somewhere new

Join a team where compassion, collaboration and patient care are at the centre of everything we do. If you enjoy building positive relationships, providing exceptional service and contributing to a purpose driven organisation, we'd love to hear from you.

About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.