Patient Services & Front Desk Officer

Far North Day Hospital; Cairns Regional; On-site; AUD 65,000 - 75,000; Full time

Job summary

Far North Day Hospital in Cairns is seeking a Patient Administration Officer to provide high-level admin support to patients and clinical/non-clinical teams within the Front Office. The role includes greeting visitors, admitting patients to day surgery and Oncology Unit, document preparation, bookings, and front-desk enquiries.

The successful candidate will have strong communication, exceptional presentation, excellent time management, and experience with Microsoft Office.

Qualifications

• Strong verbal and written communication and interpersonal skills.
• Professional presentation with keen attention to detail.
• Excellent time management and organisational abilities.
• Strong customer service knowledge and practices.
• Experience with Microsoft Office Suite.

Responsibilities

• Greet and direct visitors to the hospital front office.
• Admit patients to day surgery and Oncology Unit.
• Prepare documents and handle patient bookings.
• Answer telephone enquiries and liaise with multidisciplinary teams.
• Provide high-level administrative support to clinical and non-clinical staff.

Skills

Communication skills

Customer service

Time management

Organisational skills

Problem solving

Decision making

Interpersonal skills

Tools

Microsoft Office

Job description

Far North Day Hospital in Cairns is seeking a Patient Administration Officer to provide high-level admin support to patients and clinical/non-clinical teams within the Front Office. The role includes greeting visitors, admitting patients to day surgery and Oncology Unit, document preparation, bookings, and front-desk enquiries.

The successful candidate will have strong communication, exceptional presentation, excellent time management, and experience with Microsoft Office.