Pediatrics Admin Officer: Scheduling & Patient Records

Queensland Health; Cairns Regional; On-site; AUD 45,000 - 65,000; Full time

Job summary

Queensland Health is offering an Administration Officer role in the Cairns region within the Surgical outpatient department. You will provide essential administrative support, manage waitlists, schedule appointments based on clinical urgency, and maintain patient records to support timely and efficient care.

The position emphasizes collaborative teamwork, confidentiality, and effective liaison with staff, patients, carers and external agencies to improve patient outcomes in Far North Queensland.

Qualifications

• Experience maintaining waitlists and audit processes.
• Ability to liaise confidentially with staff, patients, carers and external agencies.
• Experience updating electronic patient records in Hospital Based Corporate Information System (HBCIS).

Responsibilities

• Maintain wait lists and audit processes, and where appropriate reschedule or cancel appointments, and link them in appointment scheduling.
• Provide a quality client service including liaising with staff, public and private patients, carers and external agencies as required in a confidential manner.
• Consult with appropriate Health fund for clarification of health coverage and arrange the completion and signing of necessary Health Fund and Medicare claim forms.
• On a daily basis maintaining electronic patient records in Hospital Based Corporate Information System (HBCIS), including the creation of new and the update of existing registrations, as well as the collection of private patient details.

Skills

Waitlist management

Records management

Confidential liaison

Health fund liaison

Job description

Queensland Health is offering an Administration Officer role in the Cairns region within the Surgical outpatient department. You will provide essential administrative support, manage waitlists, schedule appointments based on clinical urgency, and maintain patient records to support timely and efficient care.

The position emphasizes collaborative teamwork, confidentiality, and effective liaison with staff, patients, carers and external agencies to improve patient outcomes in Far North Queensland.