Patient Administration Officer

Far North Day Hospital; Cairns Regional; On-site; AUD 65,000 - 75,000; Full time

Job summary

Far North Day Hospital in Cairns is seeking a Patient Administration Officer to provide high-level admin support to patients and clinical/non-clinical teams within the Front Office. The role includes greeting visitors, admitting patients to day surgery and Oncology Unit, document preparation, bookings, and front-desk enquiries.

The successful candidate will have strong communication, exceptional presentation, excellent time management, and experience with Microsoft Office.

Qualifications

• Strong verbal and written communication and interpersonal skills.
• Professional presentation with keen attention to detail.
• Excellent time management and organisational abilities.
• Strong customer service knowledge and practices.
• Experience with Microsoft Office Suite.

Responsibilities

• Greet and direct visitors to the hospital front office.
• Admit patients to day surgery and Oncology Unit.
• Prepare documents and handle patient bookings.
• Answer telephone enquiries and liaise with multidisciplinary teams.
• Provide high-level administrative support to clinical and non-clinical staff.

Skills

Communication skills

Customer service

Time management

Organisational skills

Problem solving

Decision making

Interpersonal skills

Tools

Microsoft Office

Job description

Patient Administration Officer - Full Time

Far North Day Hospital is an organisation where every voice counts, every employee is valued and where every patient matters.

An opportunity exists for an outstanding Patient Administration Officer to provide high-level administrative support to patients and members of the clinical and non-clinical teams. The role is based within the Front Office team and requires excellent customer service and attention to detail.

Your role will include but is not limited to greeting and directing visitors of the hospital, admitting patients to the day surgery and Oncology Unit, document preparation, patient bookings, taking telephone enquiries and liaising with members of the multidisciplinary team.

Essential Skills and Qualifications

• Highly developed verbal and written communication skills and excellent interpersonal skills


• Impeccable personal presentation and attention to detail


• Outstanding time management and organisational skills including the ability to take initiative, application of problem-solving, and capability in decision making.


• Exceptional knowledge and application of customer service principles


• Demonstrated experience in Microsoft Office Suite

This position of (38 hours per week) will require the successful candidate to be available for work between 06:30 AM to 06:30 PM Monday to Friday.

Please note all applicants must currently possess the right to work in Australia.

Interviews will be undertaken as suitable candidates are identified as meeting the criteria for the interview. Please note only applicants shortlisted for an interview will be contacted.