Administration Officer (Reliever) - Cairns Hospital

Queensland Health; Cairns Regional; On-site; AUD 60,000 - 75,000; Full time

Job summary

Queensland Health in Cairns is seeking an Administration Officer (Reliever) to provide responsive administrative support in the Emergency Department. You will assist clinical staff, maintain accurate patient records, and help manage admissions, transfers and discharges.

The role emphasizes compassionate, professional patient service, with opportunities to contribute to patient flow and information systems, while supporting reception and general admin duties.

Qualifications

• Maintain a high standard of customer service by responding to general reception enquiries for the department and ensuring accurate transfer of messages.
• Support Activity Based Funding initiatives and contribute to patient flow by maintaining accuracy of patient information systems.
• Assist with a range of administrative duties to support medical and nursing staff.

Responsibilities

• Respond to general reception enquiries and transfer messages to support patients and staff.
• Maintain accuracy of patient information systems and assist with patient flow initiatives.
• Assist with preparation and completion of administrative duties for medical and nursing staff.

Skills

Customer service

Administrative skills

Tools

Patient information systems

Job description

Make the move. Make a difference.

Where strategy supports the frontline.

Become a part of an exciting opportunity as Administration Officer (Reliever) with Emergency Administration Cairns. You will play a key role in delivering responsive administrative support and customer service within a fast-paced Emergency Department. Supporting clinical staff, you will maintain accurate patient records, monitor admissions, transfers and discharges, identify revenue opportunities, and provide professional, courteous care to patients and families while helping the department meet service demands.

COMPASSION | ACCOUNTABILITY | INTEGRITY | RESPECT

About us:

We're committed to improving the health and wellbeing of people in Far North Queensland by providing high quality acute health care services.

About your role:

• Maintain a high standard of customer service by responding to general reception enquiries for the department by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff.
• Support Activity Based Funding initiatives and contribute to patient flow initiatives by maintaining the accuracy of all current patient information systems
• Perform a support role to medical and nursing staff within the department by assisting with the preparation and completion of a range of administrative duties.

For more information about this role, please refer to the attached Role Description.

Vaccine Preventable Diseases (VPD) evidence as required for your employment in accordance with legislation/government policy and Directives.

What we offer:

Cairns and Hinterland Hospital and Health service offer a number of workplace benefits. Besides attractive remuneration, generous superannuation, salary packaging and career development opportunities, we value a healthy work/life balance that allows you take advantage of the sunshine, hiking tracks, swimming spots, reef and rainforest.

Learn what it's like to work with us, in an inclusive and supportive work environment.

Discover our dynamic and culturally diverse region through community and lifestyle.

Listen to what some of our staff have to say about working in our regions.

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