Administration Officer

Queensland Health; Redcliffe; On-site; AUD 55,000 - 65,000; Part time

Benefits offered by this job

Flexible working arrangements

Salary packaging

Superannuation support

Job summary

Metro North Health is seeking an Administration Officer Reliever to deliver flexible administrative support across Specialist Outpatient and Ambulatory Services at Redcliffe Hospital. You will manage patient bookings, respond to enquiries and help ensure smooth access to care.

This role covers outpatient reception, call centre, oncology, antenatal and allied health clinics, requiring professionalism, accuracy and proactive teamwork to support clinicians and patients.

Qualifications

• Provide administrative support across outpatient reception, booking, call centre and ambulatory service areas.
• Manage appointment bookings, cancellations, rescheduling and waiting lists.
• Deliver high-quality customer service while responding to patient, clinician and stakeholder enquiries.
• Maintain accurate patient information across multiple health information systems.
• Support efficient clinic operations through effective time management and collaboration with multidisciplinary teams.

Responsibilities

• Provide flexible administrative support across outpatient reception, booking and call centre.
• Manage appointments, cancellations, rescheduling and waiting lists.
• Deliver high-quality customer service to patients, clinicians and stakeholders.
• Maintain accurate patient information in health information systems.
• Support efficient clinic operations through teamwork and time management.

Skills

Administrative support

Customer service

Communication

Data entry

Teamwork

Tools

Booking systems

Job description

Join Specialist Outpatients and Ambulatory Services as an Administration Officer, delivering exceptional customer service, coordinating patient bookings and supporting seamless access to care across a variety of specialty clinical services.

About the role

The Administration Officer Outpatients – Reliever provides flexible administrative support across Specialist Outpatient & Ambulatory Services at Redcliffe Hospital. This role delivers relief coverage for planned and unplanned staff leave, helping to ensure the ongoing provision of high-quality administrative services that support patients, visitors, clinicians and healthcare teams.

The successful candidate will work across a variety of outpatient and ambulatory service areas, including reception, call centre, booking services, oncology, antenatal and allied health clinics. The role is responsible for managing appointments, maintaining accurate patient information, responding to enquiries, and providing professional customer service while supporting efficient clinical service delivery and patient care.

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

• Provide administrative support across outpatient reception, booking, call centre and ambulatory service areas as operationally required.
• Manage appointment bookings, cancellations, rescheduling and waiting lists in accordance with Specialist Outpatient Implementation Standards.
• Deliver high-quality customer service while responding to patient, clinician and stakeholder enquiries.
• Maintain accurate patient information and utilise multiple Queensland Health information systems to support service delivery.
• Support efficient clinic operations through effective time management, adaptability and collaboration with multidisciplinary teams.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first.

You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.