Patient Services Coordinator — Medical Receptionist

Monash IVF Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

9-day fortnight

Employee Assistance Program

Structured learning and development

Mentoring opportunities

Training opportunities

Fitness Passport

Parental Leave and IVF Leave

Employee discounts

Job summary

Sydney Ultrasound for Women (SUFW), part of the Monash IVF Group, invites a Patient Services Coordinator to join the Bondi Junction clinic. This role blends front-desk reception with appointment bookings and administration, with dedicated rostered days for reception and phone bookings.

As part of SUFW and the Monash IVF Group, you will welcome patients, coordinate bookings, respond to enquiries, maintain records, and support clinical teams.

Qualifications

• Previous experience in medical reception, healthcare administration or a customer-facing role.
• Exceptional communication and telephone skills.
• Strong attention to detail and excellent organisational skills.
• Confidence using computer systems and Microsoft Office.
• The ability to multitask in a busy environment.
• A collaborative approach and positive attitude.
• Experience using patient management systems will be highly regarded but is not essential.

Responsibilities

• Welcome patients and create a warm, professional first impression.
• Coordinate appointments over the phone and manage patient bookings.
• Respond to patient, GP and specialist enquiries.
• Prepare consulting rooms and support daily clinic operations.
• Maintain accurate patient records and administrative documentation.
• Support our prenatal coordinators, sonographers, sonologists and wider clinical team.
• Help deliver an exceptional experience for every patient who walks through our doors.

Skills

Customer service

Communication skills

Attention to detail

Organisational skills

Microsoft Office

Phone handling

Multitasking

People skills

Collaborative

Tools

Patient management systems

Job description

Sydney Ultrasound for Women (SUFW), part of the Monash IVF Group, invites a Patient Services Coordinator to join the Bondi Junction clinic. This role blends front-desk reception with appointment bookings and administration, with dedicated rostered days for reception and phone bookings.

As part of SUFW and the Monash IVF Group, you will welcome patients, coordinate bookings, respond to enquiries, maintain records, and support clinical teams.