Medical Secretary

IVF Australia; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

IVF Australia is seeking an experienced Medical Secretary for its clinics across South Sydney, North Sydney, Eastern Suburbs and CBD. The role covers front desk, reception and secretarial duties, supporting Fertility Specialists in a fast-paced specialist environment.

You will be the first point of contact for patients, providing exceptional customer service, coordinating appointments and administrative tasks. Flexibility to work across multiple Sydney locations is required.

Qualifications

• Previous experience as a Medical Secretary in a medical environment.
• Thrives in a fast-paced clinic setting.
• Excellent attention to detail and organisational skills.
• Flexible to work across multiple Sydney locations.

Responsibilities

• As first point of contact, provide outstanding patient service by greeting and answering calls.
• Support Fertility Specialists and the administrative team with duties as required.
• Manage front desk, appointments, and general secretarial tasks.
• Coordinate with Unit Administration Manager on additional requests.
• Adapt to varying schedules and locations across Sydney clinics.

Skills

Front desk / Reception

Administrative support

Customer service

Communication

Time management

Organisation

Job description

Multiple full-time, part-time and fixed term roles available working across South Sydney, North Sydney, Eastern Suburbs and CBD.

38 hrs a week over 4 Days a week, 7am - 5pm (full time)

This is an exciting opportunity for an experienced Medical Secretary that is ready to take the next step in their career, is passionate and enjoys the challenges and responsibility of working within a very fast paced specialist clinical environment.

IVF Australia is a leading provider of fertility services, providing the highest possible standard of fertility treatment in a compassionate and personalised environment. With the largest group of medical specialists, scientists, nurses and counsellors leading the delivery of advanced scientific technology, we are caring for an increasing number of patients.

You will be required to perform two levels of service:

• Front desk/reception and general secretarial duties
• Providing additional support for our Fertility Specialists

The successful applicant will play an important role in the patients' overall experience, providing exceptional customer service and support.

The duties and responsibilities:

• As the first point of contact, you will provide an outstanding level of customer service both meeting and greeting patients and over the telephone.
• Be a valuable team member for the clinic – Living up to IVF Australia's image, culture and core values
• Joining a well-established and supportive administrative team alongside another Medical Secretary.
• Develop a strong relationship with one of our Fertility Specialists, clearly define their needs/requirements and ensure they are performed at the highest standard
• Front reception, secretarial and administration duties
• Any other tasks requested by the Unit Administration Manager.

To be successful in this position, you will have the following attributes:

• Previous experience as a Medical Secretary ideally working in a medical specialist environment
• Thrive on working in a fast-paced environment
• Excellent attention to detail
• An ability to adapt to individual work styles and varying situations, with a flexible approach to work.
• Excellent time management and organisational skills.
• A high level of communication and interpersonal skills to be able to interact with all levels of people
• A current driver's licence and access to a vehicle.

This role requires flexibility to work across multiple clinic locations throughout Sydney and the ability to commence shifts from 7:00am.