Patient Services Coordinator - Medical Office Receptionist

Capital Urology Centre; Canberra; On-site; AUD 52,000 - 66,000; Full time

Job summary

Capital Urology Centre in Canberra is hiring a Medical Receptionist to provide professional reception services, manage patient appointments, handle communications, and support exceptional patient care. You will greet patients, manage the clinic's scheduling with the specialists, ensure accurate records in Shexie, handle billing for consultations, and maintain confidentiality of medical information.

The ideal candidate has 12+ months experience, excellent communication, empathy, and familiarity

Qualifications

• Minimum 12 months’ experience as medical receptionist/administrator.
• Excellent telephone manner and compassionate demeanor.
• Strong communication and interpersonal skills.
• Ability to maintain confidentiality and manage patient data.
• Experience with practice management software preferred (Shexie).

Responsibilities

• Respond to incoming calls in a courteous, professional manner.
• Manage all patient appointments and cancellations with GP referrals.
• Greet patients and manage reception duties.
• Handle general enquiries via telephone and email.
• Maintain accurate patient records using the practice software.
• Prepare and run patient clinics.
• Ensure data entry accuracy for patient records in Shexie.
• Ensure patient results and correspondence are filed for consultations.
• Send appointment reminders and maintain records prior to clinics.
• Maintain confidentiality of medical records.
• Process patient billing and receipting for consultations.
• Attend to tasks from clinicians in a timely manner.

Skills

Medical receptionist experience

Communication skills

Empathy

Organization

Pressure handling

Tools

Shexie software

Practice management software

Job description

Capital Urology Centre in Canberra is hiring a Medical Receptionist to provide professional reception services, manage patient appointments, handle communications, and support exceptional patient care. You will greet patients, manage the clinic's scheduling with the specialists, ensure accurate records in Shexie, handle billing for consultations, and maintain confidentiality of medical information.

The ideal candidate has 12+ months experience, excellent communication, empathy, and familiarity